False Positive - EA App Installer

[Studynx]

How to reproduce: 

 

1) Go to  https : //www.ea.com/ea-app#downloads

2) Download "Windows" version

3) Run it

4) You'll get an error. 

 

5) The reason is an unsigned, albeit not malicious tmp file: 

It always starts with "MSI" but the GUID-like part of the naming convention, in this example "922C" will always be different. EA Installer relies on these self-extracting MSI's to perform the installation.

 

This happens both when I manually install the app from the legit vendor, and when I script the installation via Chocolatey, WinGet, or scrape the original website via Powershell. 

 

Fix this, it's very annoying and breaks some of my stuff. 

Edited August 24 by Berny

[Guilhermesene4096]

@Studynx Welcome back!

Thanks for the information! 🙂 

Please report the possible false positive to Kaspersky virus labs → KasperskyThreat Intelligence Portal

Also, could you upgrade to the new Kaspersky product equivalent to your KTS product (in this case, Kaspersky Plus → Download)?

KTS is an old Kaspersky product and over time it may present some problems.

[Studynx]

40 minutes ago, Guilhermesene4096 said:

@Studynx Welcome back!

Thanks for the information! 🙂 

Please report the possible false positive to Kaspersky virus labs → KasperskyThreat Intelligence Portal

Also, could you upgrade to the new Kaspersky product equivalent to your KTS product (in this case, Kaspersky Plus → Download)?

KTS is an old Kaspersky product and over time it may present some problems.

Okay I will report the false positive via that route

 

However I will not upgrade to Kaspersky Plus as I find its GUI atrocious, I cannot use it, I've tried, it's unnavigable to me.

I'll keep using KTS till it goes EOL officially. 

[Guilhermesene4096]

@Studynx

It's ok 🙂  I understand and respect your opinion, no problem 👍

I just point out that at some point the KTS may present some errors/problems, ok?

[Studynx]

5 minutes ago, Guilhermesene4096 said:

@Studynx

It's ok 🙂  I understand and respect your opinion, no problem 👍

I just point out that at some point the KTS may present some errors/problems, ok?

Sure. When exactly will KTS be fully EOL? 

[Guilhermesene4096]

@Studynx

Unfortunately, I don't have that information.

In this case, I ask that you please contact the technical support team → Technical Support

They can tell you the exact date for sure 👍

[Studynx]

Just now, Guilhermesene4096 said:

@Studynx

Unfortunately, I don't have that information.

In this case, I ask that you please contact the technical support team → Technical Support

They can tell you the exact date for sure 👍

Do you know how I can substitute for the ACTIVATIONCODE=<value> if I want to use the trial?

 

Detailed instructions on installing Kaspersky Total Security

[Guilhermesene4096]

@Studynx

Quote

"KTS_Installer.exe /activate ACTIVATIONCODE=XXXXX-XXXXX-XXXXX-XXXXX-XXXXX"

Have you tried this format or something similar (without quotes, of course)?

[Studynx]

1 minute ago, Guilhermesene4096 said:

@Studynx

Have you tried this format or something similar (without quotes, of course)?

Yes and didn't work. It always brings me to the "Do you wish to see the tutorial" screen and then wants me to enter the code, and I can click on the "trial" option there

[Guilhermesene4096]

5 minutes ago, Studynx disse:

Yes and didn't work. It always brings me to the "Do you wish to see the tutorial" screen and then wants me to enter the code, and I can click on the "trial" option there

Perhaps, you should contact technical support about this.

They probably have more information than what is in Kaspersky's support article.

[Studynx]

36 minutes ago, Guilhermesene4096 said:

Perhaps, you should contact technical support about this.

They probably have more information than what is in Kaspersky's support article.

Right but they are way past their SLA in my case. I haven't got a reply-back (beside "we've escalated to L2") in 3 days now.

[Flood and Flood's wife]

2 hours ago, Studynx said:

Right but they are way past their SLA in my case. I haven't got a reply-back (beside "we've escalated to L2") in 3 days now.

Hello @Studynx,

As Kaspersky have replied & escalated (your) request to Level 2, the service level you refer to has been met. 

The fact you're requesting Kaspersky expert support for trial software is outside of any of Kaspersky's SLA obligations. 

Responses from the Kaspersky expert technical teams may take days to weeks, you need to wait patiently. 

Thank you🙏
Flood🐳+🐋

[Studynx]

1 hour ago, Flood and Flood&#x27;s wife said:

Hello @Studynx,

As Kaspersky have replied & escalated (your) request to Level 2, the service level you refer to has been met. 

The fact you're requesting Kaspersky expert support for trial software is outside of any of Kaspersky's SLA obligations. 

Responses from the Kaspersky expert technical teams may take days to weeks, you need to wait patiently. 

Thank you🙏
Flood🐳+🐋

To be fair I am a paying customer, on all but 1 of my systems I have a valid license which I paid for. So my point stands. As a paying customer, they have to help me with automation, it's just a simple line of code in this case. I figured out the rest

[Flood and Flood's wife]

4 hours ago, Studynx said:

Do you know how I can substitute for the ACTIVATIONCODE=<value> if I want to use the trial?

25 minutes ago, Studynx said:

To be fair I am a paying customer, on all but 1 of my systems I have a valid license which I paid for. So my point stands. As a paying customer, they have to help me with automation, it's just a simple line of code in this case. I figured out the rest

Hello @Studynx,

Please read: 4. Standard support:

Kaspersky Technical Support/Customer Service specialists make every effort to provide quality support within reasonable time, depending on the nature of the request. Obligations to respond within a fixed period of time can only be offered as part of paid services.

• 4.1. Standard Support includes the following:
  • 4.1.1. Processing requests related to Software malfunction and regular database updates.
  • 4.1.2. Processing requests related to malware:
    • a) False positives of Software
    • b) Undetected malware samples
    • c) Recommendations for disinfection of devices infected with malware
  • 4.1.3. Assistance with recovering information about a lost or damaged license (if possible)
  • 4.1.4. Consultations on the following questions:
    • a) How and where to download the Software
    • b) Where to find information about the Software (for example, user guides and training materials)
    • c) How to use the online services: My Kaspersky and CompanyAccount. 
• Also please read: 4.2. to 4.5 & 5. 6. & 7. 

As (you) already stated, the support request is in the system, kindly wait for the expert team to respond. 

Thank you🙏
Flood🐳+🐋

Edited August 24 by Flood and Flood's wife
removed white-space