.Exe file moved/changed/deleted in false positive malware quarantine, file not found in Quarantine file list

[Joyka]

On 9/26/24, Kaspersky suddenly showed that an update had failed to install, then UltraAV was installed/initiated unexpectedly.  It appears that, at the same time, Kaspersky or UltraAV identified my quickbooks file QBPOSShell.exe as malware and moved/changed/deleted the file.  Kaspersky had never identified that there was an issue with the file before that point.

 

I cannot locate the missing .exe file on my hard drive and the missing file is not listed in my Kaspersky account as under quarantine.

 

In a panic, not familiar with UltraAV, I uninstalled the software from my computer, so cannot identify whether it's under quarantine with UltraAV.

 

Is it possible to recover the missing file that was probably quarantined?

[murat5038]

The Windows notification shows that UltraAV is the one that detects the malware.

Since it is the one that detects the malware, you need to contact the support of that software:

https://support.ultrasecureav.com/hc/en-us