Excluded files still scanned?

[Yukii_B]

Hello, I am new to using Kaspersky and have looked up help on reddit for my problem. The problem being that while installing the game Infinity Nikki, it flags one of the executables as a trojan. This cannot be the case as the game is verified on multiple platforms and I downlooaded the files from the direct source. Reddit users advised to add the game files to exclusions. I have done so twice as you can see on the screenshots, but while resuming the installation, I got the same alert as before.

 

Looking forward to your response, please help. 

[Flood and Flood's wife]

14 minutes ago, Yukii_B said:

Hello, I am new to using Kaspersky and have looked up help on reddit for my problem. The problem being that while installing the game Infinity Nikki, it flags one of the executables as a trojan. This cannot be the case as the game is verified on multiple platforms and I downloaded the files from the direct source. Reddit users advised to add the game files to exclusions. I have done so twice as you can see on the screenshots, but while resuming the installation, I got the same alert as before. Looking forward to your response, please help. 

 

Hello @Yukii_B, 

Welcome!

Please read: Kaspersky blocking Infinity Nikki download. 

Unfortunately, as a user of Kaspersky *Free* software, Kaspersky Technical support is not available, however, hopefully, progress will be made via the other topic that may also assist you. 

Thank you🙏
Flood🐳+🐋

Edited December 4 by Flood and Flood's wife
grammar

[harlan4096]

Additionally, when creating an exclusion, in field Object Name, You have to put the exact detection name: PDM.Trojan...