Every time I connect the email, it says a subscription is required.

[amr alaa]

I want to use the free version of Kaspersky. Every time I connect the email, it says a subscription is required. I want to use the free version.

[Flood and Flood's wife]

1 hour ago, amr alaa said:

I want to use the free version of Kaspersky. Every time I connect the email, it says a subscription is required. I want to use the free version.

Hello @amr alaa, 

Welcome back!

Has the *original* Kaspersky Security Cloud expired?

IF the answer is YES, in (your) MyKaspersky account, in the Devices tab, has Kaspersky Security Cloud been removed?

IF the answer is YES, please go to the next point:

Is the email you're using the same email that was used for Kaspersky Security Cloud? 

IF the answer is YES, please try another email address. 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

[amr alaa]

4 minutes ago, Flood and Flood's wife said:

Hello @amr alaa, 

Welcome back!

Has the *original* Kaspersky Security Cloud expired?

IF the answer is YES, in (your) MyKaspersky account, in the Devices tab, has Kaspersky Security Cloud been removed?

IF the answer is YES, please go to the next point:

Is the email you're using the same email that was used for Kaspersky Security Cloud? 

IF the answer is YES, please try another email address. 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

I tried another email address that does not want to return me to the free version. It asks for money after terminating the license. I want to use the free version.

[Flood and Flood's wife]

1 minute ago, amr alaa said:

1. I tried another email address that does not want to return me to the free version.

It asks for money after terminating the license.

I want to use the free version.

Hello @amr alaa, 

Thank you for posting back & the information!

1. For the second email address, has that MyKaspersky account ever has *any* Kaspersky software subscription / license recorded / stored in it? 

Thank you🙏
Flood🐳+🐋

[amr alaa]

1 minute ago, Flood and Flood's wife said:

Hello @amr alaa, 

Thank you for posting back & the information!

1. For the second email address, has that MyKaspersky account ever has *any* Kaspersky software subscription / license recorded / stored in it? 

Thank you🙏
Flood🐳+🐋

no

[Flood and Flood's wife]

3 minutes ago, amr alaa said:

no

Hello @amr alaa

Thank you for posting back & the information!

Please post a *full screen screen-print* of the screen you are seeing with the problem? Hide any private information, for example email address, before posting. 

Thank you🙏
Flood🐳+🐋