EssentialPIM Pro Net, Failed to establish connection.

[Guest]

When I try to connect to  my server which has the EssentialPIM database I am greerted with a popup adving that the connection could not be established.

 

I assume this is a firewall issue. How do I go about fixing this?

[Berny]

I assume this is a firewall issue. 

Welcome. Can you please check your Kaspersky reports.

[Guest]

Where do I find the Kaspasky reports?

[Flood and Flood's wife]

Where do I find the Kaspasky reports?

 Hello @KmxSoft, 

If KTS v 21 is installed, open KTS, select More tools - image 1, select Reports - image 2, search🕵 thru the Reports to see if there are any events that match the issue and timeframe you’ve identified, Save the Report - image 3 - attach📎 to your reply

 

 

Thank you🙏

Flood🐳 +🐋

Resources

Reports window 

How to view the application operation report 

[Guest]

Thanks again.

 

I need some time to go thru this. I’ll come back later once I’ve done that.

 

[Guest]

I’m missing something.

When I click on More Tools / Reports I don’t get an option relating to client evnts.

 

[Flood and Flood's wife]

Hello @KmxSoft, 

Thank you for posting back👌

• It appears as though you’re still using KTS v20, select Detailed Reports, in Detailed reports, select the time frame the events happened, select All events, select Export, save the Report, 📎 attach to your reply please

• Also, does the same “EssentialPIM Pro Net, Failed to establish connection” issue happen with KTS v21? 

Thank you🙏

Flood🐳 +🐋

Resources

[Guest]

I haven’t tried KTS21 -Im didn’t know it was available!

[Berny]

I assume this is a firewall issue.

Your screenshot above is not a Kaspersky alert,
can you please right click the Kaspersky icon > Pause protection for e.g. 3 minutes,
and try to connect your server ?

[Guest]

As per your suggestion, I disabled protection for 3 mnutes and tried to connect again.

No change, the same popup dialog was presented.

[Flood and Flood's wife]

Hello @KmxSoft,

1. Has EssentialPIM Pro & Kaspersky Total Security ever worked together? If “yes”, when & what changed? 

• From a Kaspersky application perspective EssentialPIM Pro is trusted, see your report attached 
• v21 has been available since August 2020 and is up to patch C

Thank you🙏

Flood🐳 +🐋

[Berny]

same popup

You can also obtain additional assistance from Kaspersky Lab Technical Support
> Summary > Technical Support Center > Request Technical Support > Create Request

[Guest]

This problem is now resolved - thanls to the responders who gave me the feedback I needed.

The issue was firewall related. I hadn’t realised it but when used in a multiuser environment the Firebird database is opened exclusively by the Firebird service. And as I had a client running on the server that meant thh service couldn’t take control.

When I configured the EssentialPIM cliient on the server to connect via the service (rather than direct to the database) this issue went away.