Error starting Kaspersky VPN happens frequently and takes days to self-resolve

[allthebestdreams]

Hi

 

Running Windows 10 - Version 22H2 (OS Build 19045.3930)

I have Kaspersky Premium 21.15.8.943a

Every few days my Kaspersky VPN becomes completely non-responsive. I am unable to launch the app at all. A common trait is that auto-sign in fails, and I can see the Kaspersky VPN icon in the tray being grey. I can't right-click it, only way to end the task is through task manager. Once I end the task, it still fails to launch when I try to reopen.

When I uninstall and reinstall Kaspersky VPN, it typically fixes the issue...But the issue comes back in a few days. It will resolve itself, but has a pattern of not launching for a few days each week.

 

Any help is greatly appreciated!

[allthebestdreams]

Edit - I had my first success to fixing the issue temporarily without uninstalling. I turned off Kaspersky completely, made sure that anything Kaspersky was not running - then re-launched Kaspersky VPN which stuck the landing! Is it possible that Kaspersky Premium can sometimes clash with Kaspersky VPN and cause it to be non-responsive?

[harlan4096]

Welcome to Kaspersky Community.

 

Weird behavior 🤔

 

Please contact the K. Support