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Posted

I had a *kde file from previous KTS instalation on my pc. Having resumed the same program since Feb2022 (previously had KIS), I am able to open the file but an error is displayed, as seen on the 2 print screens I inclose.

Can I get some help to circumvent this problem?

Thks

Flood and Flood's wife
Posted

I had a *kde file from previous KTS installation on my pc. Having resumed the same program since Feb2022 (previously had KIS), I am able to open the file but an error is displayed, as seen on the 2 print screens I enclose. Can I get some help to circumvent this problem?

Hello @EFADS 

Welcome!

  1. Read before you create a new topic!
  2. Contact Kaspersky support, select either Chat or Email, fill in Application malfunctionOther template; support may request logs, traces & other data, they will guide you. 
  • When it’s available, please share the outcome with the Community?

Thank you🙏
Flood🐳 +🐋

  • 5 months later...
Posted

    Click Sign In. The sign-in form opens.
    Enter the login and password of the My Kaspersky account that you have used to connect the application to My Kaspersky.
    Click Sign In. The Passwords section of your My Kaspersky account opens.
    Enter the main password and click Unlock storage.

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