Error 27300. Error installing driver klim6.sys_X64_NT602. Error code 2147024770 [Closed]

[Nico_Muop]

Hi, when i want to install kaspersky internet security 19 i always get the error 27300 (see photo). I tried arround 5 different ways (provided by the forum) to solve the problem, but it still doesn't work. Need help please!! This link provides you logs: https://drive.google.com/open?id=1Msl5NDamcSoVcCebzH0RbFTr0VoRJBfS

[Wesly.Zhang]

Hello, First, You should use KL Remove Tool to uninstall all known KL product and reboot. After do this, reinstall the product. Second, If it couln't work. You also use KL Remove Tools to uninstall product and reboot, and then, run cmd.exe as Administrator privileges and execute the following command. sc delete klim6 If you encounter any error message, Please upload the error message screenshot to here. And then try to install my uploaded klim driver by manual to check if the KL product net filters driver cannot be installed because the system has too many filters installed. After do that, if system reply a error message just like this. Please give me a reply, I will give you other way to solve this problem.

[sid]

I got the same error as mentioned above.

[Flood and Flood's wife]

I got the same error as mentioned above.

Hello sid, Welcome!

1. Have you followed the procedures provided by Wesly.Zhang ?

Please let us know? Thank you.

[sid]

Yes the exact same procedure followed by the exact same error

[Flood and Flood's wife]

Yes the exact same procedure followed by the exact same error

Hello sid, Thank you for posting back. I'm sure Wesly.Zhang will provide another procedure, as he said previously. Best regards.

[Berny]

Also, please contact K-Lab Technical Support : https://support.kaspersky.com/common/error/installation/14829?_ga=2.200083309.2146848020.1561065723-1526643839.1558383829

[richbuff]

Also, in addition to what Wesly.Zhang and FLOOD and Berny indicate in the posts located above this post, There are very, very many vastly different causes for this error, including leftover Kaspersky drivers in system32, services for devices not running, too many filters installed, .NET errors, conflicting network adapters, system file corruption, storage drive corruption, etc, etc, etc. Many very different diagnostic tasks need to be run to zero in on the specific cause of this error. Therefore, Tech Support is usually needed to quickly diagnose the exact cause, provide the short term fix, and long term develop code to prevent this error.

[Wesly.Zhang]

Yes the exact same procedure followed by the exact same error

Hello sid, Thank you for posting back. I'm sure Wesly.Zhang will provide another procedure, as he said previously. Best regards.

Hi, sid FLOOD This issue I have reported to KL when testing 2018, 3 years ago. I have found the conditions for this problem to occur indeed. https://forum.kaspersky.com/index.php?app=forums&module=forums&controller=topic&id=356822&do=findComment&comment=2650854 So, I want to sid do the following checklist and reply the result of the operation.

1. This file is exist or not: “c:\windows\system32\drivers\klim.sys”. Please reply me.
2. Run the "cmd.exe" as administrator privilege and do the following command, Please tell me do you see “DISPLAY_NAME: Kaspersky Anti-Virus NDIS 6 Filter” item in System returns information or not and copy all information to txt file, upload to here.

sc query type= driver group= NDIS

1. 3. In path: C:\Windows\INF\oem??.inf, ?? The oem??.inf means the inf files, which has the content "KLIM6.INF -- NDIS Usermode I/O Driver". So you should open every oem header file to check its content. Please tell me you find it or not.

English is not my native language, so please forgive me for any strange or grammatical mistakes.:smirk: Best regards.

[sid]

c:\windows\system32\drivers\klim.sys exists but , DISPLAY_NAME: Kaspersky Anti-Virus NDIS 6 Filter does not show up.

[Flood and Flood's wife]

c:\windows\system32\drivers\klim.sys exists but , DISPLAY_NAME: Kaspersky Anti-Virus NDIS 6 Filter does not show up.

Hello sid, Thanks for posting back. Did you search for:

1. C:\Windows\INF\oem??.inf, ??
2. Please collect GSI & windows logs, upload the .zip to cloud & post back the link please?

[Wesly.Zhang]

c:\windows\system32\drivers\klim.sys exists but , DISPLAY_NAME: Kaspersky Anti-Virus NDIS 6 Filter does not show up.

Hello, Try to delete klim6.sys and run the following command as administrator privilege : sc delete klim6 Tell me the result for deleting file and executing the command. Do you find the oem??.inf for kaspersky product? Let me know. Anyway, What's the product build do you use before? Please tell me the build number.(2018? 2019?) Regards.

[sid]

A windows update fixed the issue. Thanks for helping out :) cheers!!

[nobody9999]

Hello Theorist, which update was it? are you using win 7?

[nobody9999]

sorry sid, i thought Theorist is the nick :) anyway if you could tell which update fixed it, it would be much appreciated, thanks

[Wesly.Zhang]

sorry sid, i thought Theorist is the nick :) anyway if you could tell which update fixed it, it would be much appreciated, thanks

Hello, nobody9999 I am afraid I think this issue doesn't be fixed via installing a update. Do you encounter a same issue?

1. What's the product build do you use before? Please tell me the build number.(2018? 2019?). Could you install previous build? Please tell me the result. If it worked, Please upgrade install the newest build. if no, please see the following item.
2. In path: C:\Windows\INF\oem??.inf, ?? The oem??.inf means the inf files, which has the content "KLIM6.INF -- NDIS Usermode I/O Driver". So you should open every oem header file to check its content. Please tell me you find it or not. or you run "cmd.exe" as administration privilege and run this command, copy its replay information to a txt file and upload to here.

pnputil /enum-drivers Regards.

[nobody9999]

Sorry Wesly,

I decided to go without antivirus directly on Windows, as most of them refused to get installed anyway, I opted for on-demand antivirus on Linux instead.

[richbuff]

 There are very many causes for this error, including leftover Kaspersky drivers in system32, Services for devices not running, too many  filters installed, .NET errors, conflicting network adapters, system file corruption, etc.

Please contact Tech Support: https://my.kaspersky.com/support/

/>Please attach the following items to your Tech Support request: 

1. Description of the issue.
2. Screenshot of error
3. GSI
4. Installation logs
Tech Support will need the following logs:

- kl-install-yyyy-mm-dd-hh-mm-ss.log.enc1
- kl-setup-yyyy-mm-dd-hh-mm-ss.log.enc1
- kl-preinstall-yyyy-mm-dd-hh-mm-ss.log.enc1
- setupapi.app.log
- setupapi.dev.log

The last two files can be found in \Windows\inf folder. 

How to collect logs: http://support.kaspersky.com/general/dumps/2042

[Wesly.Zhang]

Hello, All

 

Did someone encounter this issue?

Could someone take part in this issue investigation? Please send me a PM.

 

Regards.

[iammoshebr]

1 - Verifique se o Sistema Operacional está atualizado;

2 - Verifique atualização do Java;

3 - Baixe a ferramenta de remoção do Kaspersky (kavremvr);

http://media.kaspersky.com/utilities/ConsumerUtilities/kavremvr.exe?_ga=2.268442481.1890219029.1573584678-328379625.1571404425;

4 - Baixe o ccleaner; https://www.ccleaner.com/ccleaner/download/standard;

5 - Baixe o Revo portable;

https://revo-uninstaller-portable.br.uptodown.com/windows/download;

6 - Abra o Revo e busque se há algum agente do kaspersky nos programas; Se existir remova tudo com o Revo; Faça o processo de excluir as ramificações do programa;

7 - Reinicie a máquina;

8 - Abra o kavremvr (removedor do kaspersky) procure a versão que havia sido instalada na sua máquina;

Execute a remoção; Reinicie a máquina;

Caso tenha tido mais de uma versão instalada ou tentativas frustrada de instalação de outras versões, repita o processo para cada uma das versões;

9 - Após remover com kavremvr e Reiniciar a máquina; Rode o ccleaner faça uma limpeza de arquivos e registros; https://www.ccleaner.com/pt-br/ccleaner/download

10 - Reinicie a máquina;

11 - Abra as propriedades do instalador do kaspersky e execute o instalador como administrador;

12 - Recomendo instalar o pacote essencial do Kaspersky e após a instalação ativar os serviços necessários;

13 - Aplique sua licença;

14 - Espero que tenha corrigido seu kasper e tenha sido instalado com sucesso;