.enc Virus File (CryptoPatronum Ransomware)

[suatcan]

 

Hi My files are encrypted, how can I solve this?

[suatcan]

 

I can't reach live support

[suatcan]

tüm dosya  formatlarım enc formatına çevrildi şifre çözücüsü var mı geri eski hale nasıl gelicek ?

[Flood and Flood's wife]

6 minutes ago, suatcan said:

I can't reach live support

Hello @suatcan, 

Welcome!

Looking at the timestamps in the chat window, it's only been two minutes, you need to wait patiently, the agent will answer you. 

Thank you🙏
Flood🐳+🐋

[suatcan]

Just now, Flood and Flood's wife said:

Merhaba@suatcan, 

Hoş geldin!

Sohbet penceresindeki zaman damgalarına baktığınızda sadece iki dakika geçmiş, sabırla beklemeniz gerekiyor, temsilci size cevap verecektir. 

Teşekkür ederim 🙏
Sel 🐳 + 🐋

been gone for almost half an hour

[suatcan]

The page got stuck and I refreshed the page, the session ended.

[suatcan]

Why Kaspersky doesn't want to help me, I can't reach anyone

[Flood and Flood's wife]

4 minutes ago, suatcan said:

been gone for almost half an hour

Hello @suatcan, 

Thank you for posting back! 

When you *refresh* the page of course it will end the session!

A 30 minute wait is not long, IF you cannot wait patiently you can always send them an email. 

Thank you🙏
Flood🐳+🐋

Edited March 12 by Flood and Flood's wife
added

[suatcan]

Why don't you want to understand me? There is no one on that site. I waited for 1 hour in vain.

[suatcan]

On 3/12/2024 at 11:28 AM, Flood and Flood's wife said:

Hello @suatcan, 

Thank you for posting back! 

When you *refresh* the page of course it will end the session!

A 30 minute wait is not long, IF you cannot wait patiently you can always send them an email. 

Thank you🙏
Flood🐳+🐋

It goes away when you refresh the page.

[Flood and Flood's wife]

1 minute ago, suatcan said:

Why don't you want to understand me? There is no one on that site. I waited for 1 hour in vain.

Hello @suatcan, 

Thank you for posting back!  

We do understand. 

1. When you *refresh* the page of course it will end the session!
2. You can always send them an email. 

Thank you🙏
Flood🐳+🐋

[suatcan]

Just now, Flood and Flood's wife said:

Merhaba@suatcan, 

Geri gönderdiğiniz için teşekkür ederiz!  

Anlıyoruz. 

1. Sayfayı * yenilediğinizde * elbette oturum sonlandırılacaktır!
2. Onlara her zaman bir e-posta gönderebilirsiniz. 

Teşekkür ederim 🙏
Sel 🐳 + 🐋

So what does that page do?

[Flood and Flood's wife]

28 minutes ago, suatcan said:

1. So what does that page do?

Hello @suatcan, 

Thank you for posting back!

1. It's not necessary to raise duplicate topics: .enc virüsü (CryptoPatronum Ransomware)
2. Which page? 
3. Read: How to remove Ransomware from Windows & decrypt files
4. Log a request with Kaspersky Customer Service - https://support.kaspersky.com/tr/b2c/tr -
   on the support page - select Email, then fill in Malware, My files have been encrypted - please include any screen images of the error & a detailed history. Support may request logs, traces & other data; they will guide you. 

Thank you🙏
Flood🐳+🐋

Edited March 12 by Flood and Flood's wife
added support contact & template

[murat5038]

Maalesef bilinen bir deşifre aracı blunmuyor. Zararlıyı temizleyip dosyalarınızı yedekleyip beklemiz gerekiyor. Alternatif olarak kurtarma yazılımları deneyebilirsiniz.