Email was not detected as spam [Kaspersky Security for Microsoft Office 365]

[Antipova Anna]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

KSO365 is a cloud solution. It does not work in the cloud by itself but together with Microsoft Exchange Online (EOL) and its anti-spam and anti-virus protection.

In more than 95% of cases, Microsoft Forefront (Ff) performs the spam and virus scans first, due to Microsoft's cloud architecture. Thus, if Ff has identified an email as spam, virus, phishing, etc., and has done with it any action (according to the settings) except “Skip”, we do not check this email and do nothing with it. We cannot change the verdicts given by other applications.

If an email went to the user's box without Ff detects or with the “Skip” action, KSO365 comes into play. It performs all the scans that the user has enabled, gives its verdicts and performs the actions configured by the user. Special mention should be made of the SCL parameter, which is necessary when working with spam detection. This is the only general letter parameter that KSO365 can change but only upwards.