Email codes take too long to arrive. Trying to add a device.

[Epicurus]

By the time emailed codes arrive at in the email the expiry window has closed. I am trying to add another device. Each time I press add a device I am shown download links but the app on my tablet is already installed. I want to add the device, not download the link and install again.

[Flood and Flood's wife]

4 hours ago, Epicurus said:

By the time emailed codes arrive at in the email the expiry window has closed. I am trying to add another device. Each time I press add a device I am shown download links but the app on my tablet is already installed. I want to add the device, not download the link and install again.

Hello @Epicurus, 

Welcome!

1. Read before you create a new topic! by Danila T. , it helps the Community help you. 
2. Which email codes? Has 2FA / SMS OR Authenticator codes been set up? 
3. Is the Kaspersky Secure Connection subscription Premium OR Free? 
4. Do (you) mean https://my.kaspersky.com/MyDevices#/portal/pages/devices 
5. What is the *actual* problem? IF Kaspersky Secure Connection software is *already* installed (you) do not need to *reinstall* it unless there's a problem, IF there's a problem, first *uninstall* the existing software & then clean install; when the Kaspersky Secure Connection *application* is installed (you) *must* sign into the application with the same email address that (you) use to sign into (your) MyKaspersky account - so the Kaspersky Secure Connection & (your) MyKaspersky account *synchronise* & the subscription is *verified*.  

Please post back? 

Thank you🙏
Flood🐳+🐋

Edited January 8 by Flood and Flood's wife
pn

[judas86]

I bought 2 copies of kvpn, 1 with active key, 1 without active key. The version with active key is full of 5 devices, so if I use more then buy a new version without active key. When I'm entering mail, it always gets pushed to the version with active key. Now 1 copy is full, 1 copy cannot be used because they are all pushed to the version using the active key, the version using the pre-purchased active key. Please help me

Спойлер

 

[Flood and Flood's wife]

1 hour ago, judas86 said:

I bought 2 copies of kvpn, 1 with active key, 1 without active key. The version with active key is full of 5 devices, so if I use more then buy a new version without active key. When I'm entering mail, it always gets pushed to the version with active key. Now 1 copy is full, 1 copy cannot be used because they are all pushed to the version using the active key, the version using the pre-purchased active key.

Please help me

Hello @judas86, 

Welcome!

*When posting images to a public forum, please hide private information, for example - email address. We've submitted a requested to have this hidden for you.*

1. Kaspersky Plus *also* includes Kaspersky Unlimited Premium VPN, for one User account, for 5 devices.
2. Please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Email or Chat, then fill in the template as shown; include a *detailed history*.
3. *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*                 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited February 13 by Flood and Flood's wife
*When posting images to a public forum, please hide private information, for example - email address. We've submitted a requested to have this hidden for you.*