Email codes take too long to arrive. Trying to add a device.

[Epicurus]

By the time emailed codes arrive at in the email the expiry window has closed. I am trying to add another device. Each time I press add a device I am shown download links but the app on my tablet is already installed. I want to add the device, not download the link and install again.

[Flood and Flood's wife]

4 hours ago, Epicurus said:

By the time emailed codes arrive at in the email the expiry window has closed. I am trying to add another device. Each time I press add a device I am shown download links but the app on my tablet is already installed. I want to add the device, not download the link and install again.

Hello @Epicurus, 

Welcome!

1. Read before you create a new topic! by Danila T. , it helps the Community help you. 
2. Which email codes? Has 2FA / SMS OR Authenticator codes been set up? 
3. Is the Kaspersky Secure Connection subscription Premium OR Free? 
4. Do (you) mean https://my.kaspersky.com/MyDevices#/portal/pages/devices 
5. What is the *actual* problem? IF Kaspersky Secure Connection software is *already* installed (you) do not need to *reinstall* it unless there's a problem, IF there's a problem, first *uninstall* the existing software & then clean install; when the Kaspersky Secure Connection *application* is installed (you) *must* sign into the application with the same email address that (you) use to sign into (your) MyKaspersky account - so the Kaspersky Secure Connection & (your) MyKaspersky account *synchronise* & the subscription is *verified*.  

Please post back? 

Thank you🙏
Flood🐳+🐋

Edited January 8 by Flood and Flood's wife
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