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Posted

A lot of my valid email gets put into spam.  Is this likely Kaspersky or Xfinity?

Posted

Hello @susu, Welcome.

Which mails are you talking about? Do your sent mails end up in spam or the ones you receive?
Is Xfinity your internet provider?

Igor Kurzin
Posted

Hi @susu

Is there a label [!! SPAM] added in the emails subject? You can set a different custom label to trace spam detections by Kaspersky: 

image.png.783142c733c0ae24b71ec6f52b155e67.png

Replace [!! SPAM] with anything else to your taste.

Does the detection issue persist if you disable Kaspersky Anti-Spam component? If yes, it is Xfinity then. If not: 

Try adding the senders to the allowed sender list, will it help? 

image.png.37f05748048688169ac67aa14dabacc2.png

 

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