Don't' see 445 smb port in "Threat detection and exclusions" Kaspersky Cloud

[TUANONWE]

I have an Server that sharing folders out to public via SMB default "445" Port.  Last week, we're bought "Kaspersky Endpoint Security Cloud Pro" License and installed to this Server.

After Kaspersky EndPoint running on, all folders have shared is down connection. I checked on "canyouseeme" and see 445 port is close. When I exit the Kaspersky app, it's turning back work now.

I'm checking on Kaspersky Cloud Interface, and see a list like an image that attachment and don't see "445" SMB Port. How can I fix this?, I'm aready add 445 Port in Windows Firewall on the Server and it's not work.

[JL - KL DACH]

Hello Tuanonwe,

it is true the port is not listed. Probably due to security reason with SMB.

To be sure do not hesitate to open a ticket with Technical Support for further analyzis. They would be able to address it to the Cloud Team and check into.
 

Thank you in advance

Best Regards

 

[TUANONWE]

On 3/5/2024 at 5:15 PM, Joerg Lechea said:

Hello Tuanonwe,

it is true the port is not listed. Probably due to security reason with SMB.

To be sure do not hesitate to open a ticket with Technical Support for further analyzis. They would be able to address it to the Cloud Team and check into.
 

Thank you in advance

Best Regards

 

Thank you for your help.

Where I can open the ticket as you said, may you provide the link to me. Thank you in advance. 

[JL - KL DACH]

Hello,

please open a Supportticket here: https://CompanyAccount.kaspersky.com

Regards