DNS_PROBE_FINISHED_NXdomaine - how to fix it?

[Miko]

Can't access one of my website news recently with a message: DNS_PROBE_FINISHED_NXdomaine. Does Kaspersky internet security has something to do with that?

[Guest #37]

Hi,

Please review: https://www.drivereasy.com/knowledge/fix-dns-probe-finished-nxdomain-chrome/

Regards

[Flood and Flood's wife]

Hello Miko, Re [does Kaspersky internet security has something to do with that?] probably not. As well as the above post:

1. Please post the website URL?
2. Please advise Operating system, e.g. Windows 10/7?
3. Is the error happening with all browsers or only Google Chrome?

If it's only Google Chrome:

1. Export Bookmarks
2. Clear Browser , enter this into url bar chrome://settings/clearBrowserData select the options as shown in the image

1. Reset Google Chrome to [Default]
2. Enter this into url bar chrome://flags/ select as per image [Reset to default] - don't be concerned about the warning, that applies when selecting options that are NOT default.

1. Reboot/Restart PC.
2. Test the website again - if the error persists.

If using Windows 10, please perform the following steps

1. Disconnect from the internet,
2. Turn off/exit network connection, in other words, if you have a wifi/adsl/cable conx, turn off the router.
3. Press Windows + X
4. Press “A” to launch Command Prompt with administrative privileges.
5. Enter the following commands, one at a time & press ENTER after EACH command
6. ipconfig /release
7. ipconfig /all
8. ipconfig /flushdns
9. ipconfig /renew
10. netsh int ip set dns
11. netsh winsock reset
12. Reboot/Restart PC.
13. Restart Router.
14. Restart KIS.
15. Test website again

Please let us know? Thanks!

[KarDip]

Hi Miko, and welcome to the new Kaspersky community. As well as above posts. Might be a good idea to run a Kaspersky GSI Log. https://support.kaspersky.com/common/diagnostics/3632#block7 Then copy and paste the Zip File In the GSI Parser. https://www.getsysteminfo.com/ Also Kaspersky has there own support information on DNS errors issue. https://support.kaspersky.com/us/common/error/activation/13771#block3 Thank you.

[Miko]

I am running on Window 7 ultimate and the problem are both on Google chrome & Explorer 11. BTW, Wikipedia also have the same problem. The GSI Log files has a problem to download, internet is too slow. What do you suggest? Miko

[richbuff]

Probably not a Kaspersky issue. If it may be a Kaspersky issue, please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

[Flood and Flood's wife]

1. KIS
2. Google chrome & Explorer 11.
3. Wikipedia - same problem.
4. GSI Log files - problem to download.

What do you suggest?

#Additional to all of the above# Hello Miko,

1. If you FULLY EXIT KIS, does/do the errors still happen?
2. With KIS ACTIVE: can you try with another browser, e.g. Firefox, Vilvaldi, Brave, Opera - Same result? With KIS INACTIVE, can you try with another browser, e.g. Firefox, Vilvaldi, Brave, Opera - Same result?
3. Wikipedia - same problem.... ? Can you please post several URLs that generate the errors please?
4. When GSI is generated, it creates a SMALLER GZI .zip folder INSIDE the master GZI.Zip folder (it may have your name, change the name of the folder: e.g. GSI-DNS-date.zip), please extract the master GZI.zip folder, then try to upload the SMALLER GZI .zip folder please?
5. Referring to 29/04, Caos's and my earlier post, have you done any of the steps?

Please let us know? Thanks!

[Miko]

Dear Caos No luck with your solution #1 & #2, but with #3 using KSC is fine. Thanks Miko

[Miko]

Hi Flood Sorry too complicated with this GSI parser. I gave up for now hoping that Kaspersky will make it more user friendly. Miko

[Flood and Flood's wife]

Hello Miko, K won't be making GSI "more user friendly" at least not in our lifetimes. Please tell me what's complicated about GSI? I can help.

1. Are you having trouble downloading the GSI tool?
2. Are you having trouble running the GSI tool?
3. Or, knowing which GSI options to select?

or ? No problem if you don't wish to pusure GSI, however, can you please let us know:

1. If you FULLY EXIT KIS, does/do the errors still happen?
2. With KIS ACTIVE: can you try with another browser, e.g. Firefox, Vilvaldi, Brave, Opera - Same result?
3. With KIS INACTIVE, can you try with another browser, e.g. Firefox, Vilvaldi, Brave, Opera - Same result?
4. Wikipedia - same problem.... ? Can you please post several URLs that generate the errors please?
5. And, re: using KIS WITH KSC, the error does not occur:

1. Have you done:

1. Disconnect from the internet,
2. Turn off/exit network connection, in other words, if you have a wifi/adsl/cable conx, turn off the router.
3. Press Windows + X
4. Press “A” to launch Command Prompt with administrative privileges.
5. Enter the following commands, one at a time & press ENTER after EACH command
6. ipconfig /release
7. ipconfig /all
8. ipconfig /flushdns
9. ipconfig /renew
10. netsh int ip set dns
11. netsh winsock reset
12. Reboot/Restart PC.
13. Restart Router.
14. Restart KIS.

Then retest, without KSC. Please let us know? Thanks!

[Miko]

FLOOD: What is complicated is not GSI per se, but to load the file generated with GSI Perser. It takes for ever and also your recommendation when you say: { When GSI is generated, it creates a SMALLER GZI .zip folder INSIDE the master GZI.Zip folder (it may have your name, change the name of the folder: e.g. GSI-DNS-date.zip), please extract the master GZI.zip folder, then try to upload the SMALLER GZI .zip folder please?}. So I drop the ball right there. Anyway, I followed through with the remaining suggestions and for #1 now the error message is “ERR_connection_timed_out” ditto for #2 to #4. For #5 the answer is yes using KSC is OK. After, I executed the commands suggested and a reboot no change still “ERR_connection_timed_out” A tough cookie isn’t? Miko

[Flood and Flood's wife]

Hello Miko, It is indeed a tough cookie? I’ve created a “help” doc for GSI as I don’t know what ball gets dropped when it’s dropped (sorry, precise/detail needed, otherwise – a crystal ball, which sadly, none of us have. Second confusing issue is: [ https://community.kaspersky.com/kaspersky-internet-security-13/dns-probe-finished-nxdomaine-848#post4177 ] is marked [SOLVED], but, reading your "tough cookie" post it's clearly not. As I see it, the original error [DNS_PROBE_FINISHED_NXdomaine] has morphed into to [ ERR_connection_timed_out ] error which is occurring: *1* Only when KIS is active - [yes] [no]? *2* [ ERR_connection_timed_out ] does not occur with KIS& KSC both active together - [yes] [no]? *3* Irrespective of the browser used [yes] [no]? *4* Irrespective of which site (url) is visited [yes][no]? If the error only occurs ON SOME sites please post at least 3 urls of impacted sites? & Please advise: *5* When did KIS patch(e) update? *6* Did the original issue exist before Patch(e) or after? *7* How long have you been using KSC? *8* Have you done a full a full reboot/factory reset of the router/modem? If not please don't do yet or, if you choose to, make sure you have the ?[PIN/Passcode]? the router was shipped with... Preference is: ❌[factory reset]❌ is not done out of sequence, please bear that in mind... Let's do a checkpoint, lots more info but need to hear from you please & also would like to know if any progress is made with GSI please... ? Many thanks!

[Guest #37]

Dear Caos No luck with your solution #1 & #2, but with #3 using KSC is fine. Thanks Miko

You´re welcome Regards

[Flood and Flood's wife]

Yes Caos, I read that, BUT, the issue is not [SOLVED] it's morphed, if MIKO can't use KIS alone without the error then it's simply done what many issues do, "progressed"... Every user getting this error may not have or wish to have/use a VPN. If KIS doesn't work without a VPN, then it's a problem, not just for Miko.... Thanks!

[NorbertWebb]

You ca easy fix by new guide Spam link deleted.

[Berny]

Also and as already mentioned above by Richbuff , i don’t think that this is a Kaspersky issue.

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