detected object: HEUR:Trojan.PDF.Badur.gena, Download denied, HxTsr.exe

[kaspuser35131]

Security cloud detecting HEUR:Trojan.PDF.Badur.gena:

 

Event: Download denied
User: DESKTOP-xxxx\user
User type: Active user
Application name: HxTsr.exe
Application path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11629.20316.0_x64__8wekyb3d8bbwe
Component: Web Anti-Virus
Result description: Blocked
Type: Trojan
Name: HEUR:Trojan.PDF.Badur.gena
Precision: Exactly

 

object: https://outlook.office365.com/outlookservice/servicechannel.hxs;servicechannel.hxs

 

Is this false or virus?

[Flood and Flood's wife]

Security cloud detecting HEUR:Trojan.PDF.Badur.gena. 

Is this false or virus?

Hello @kaspuser35131, 

Welcome!

Kaspersky resource: TROJAN.PDF.BADUR

Only Kaspersky’s Virus Lab can analyse & confirm a false positive. Please submit the issue as follows:

1. Scan the source, using Kaspersky Threat Intelligence Portal - include the result in your report to Kaspersky.
2. Go to https://support.kaspersky.com/b2c#contacts, select E-mail → Contact Support.
3. Fill in: OS. Application. Request Type: select Malware. Request Topic: select False positive. 
4. Select Did not find your answer? Contact support → fill in OS version, your email address, Activation code (if it’s available) & a Description of the issue.
5. Complete the “I am not a Robot” challenge.
6. Tick the Privacy consent. 
7. Select Submit.
8. You’ll receive an automated email with an INC#.
9. Then wait for the Kaspersky Web Email team to contact you, advising they’ve escalated the issue to the Virus Lab or requesting more information. 

Thank you🙏

Flood🐳 +🐋

[Berny]

Security cloud detecting HEUR:Trojan.PDF.Badur.gena

Is this false or virus?

 

Welcome.

FYI : Related article dated 01 Jul 2021 on  Securelist.com by Kaspersky