Databases are corrupted! Invalid key

[micky]

[Flood and Flood's wife]

Hello micky, Welcome! May I clarify something please: the first image shows KTS & KIS (for Mac), when you look at the installed application, rightclick on the application shield, in the Taskbar, select "about" - what information is displayed please? ---- The quickest way to check if this is a "glitch" is to uninstall and re-install Kaspersky software following steps below, however, if that doesn't work then it's best to contact Kaspersky Technical Support. ---- Also, before you uninstall, make sure you have a copy of the license key & activation code, all the details you see in your MyKaspersky account - https://my.kaspersky.com/MyLicenses#/ DETAILS ---- To uninstall please follow: https://help.kaspersky.com/KIS4Mac/20.0/en-US/118671.htm

1. Uninstall
2. Reboot, power off/on Mac.
3. Download a new (Kaspersky software) installer.
4. Install.
5. Reboot, power off/on Mac
6. Recheck if the "key is invalid" error repeats?

If it does, please contact https://support.kaspersky.com --- There are options to:

1. Call.
2. Log a request via your MyKaspersky account.
3. Chat (if it's available in your region).

---- When you call, chat or log the request - a INC will be created. The INC has 12 nunbers after INC. If you log the request in the MyKaspersky portal, an auto-email will be sent with the INC number. If you log the request via a Chat session, ask the Chat operator for an INC# and select :e-mail:, "send the chat transcript to your email" If you call, ask the call operator for an INC# ---- If you log the request in MyKaspersky portal, choose the template that says "Activation & License Issues" , subtype "Other" ---- After the request is logged (in the MyKaspersky portal), a human should contact you within 2 to 3 days, depending on when the request is logged. They will send information, via email, always with the INC# in the subject line, you may continue to communicate with the team via email, until the INC is resolved or closed. ---- Please keep us updated? Thanks.

[ns8509661]

Hello @micky, PIease CaII 1 8O5 465 75IO Welcome! May I clarify something please: the first image shows KTS & KIS (for Mac), when you look at the installed application, rightclick on the application shield, in the Taskbar, select "about" - what information is displayed please? ---- The quickest way to check if this is a "glitch" is to uninstall and re-install Kaspersky software following steps below, however, if that doesn't work then it's best to contact Kaspersky Technical Support. ---- Also, before you uninstall, make sure you have a copy of the license key & activation code, all the details you see in your MyKaspersky account - https://my.kaspersky.com/MyLicenses#/ DETAILS ---- To uninstall please follow: https://help.kaspersky.com/KIS4Mac/20.0/en-US/118671.htm

1. Uninstall
2. Reboot, power off/on Mac.
3. Download a new (Kaspersky software) installer.
4. Install.
5. Reboot, power off/on Mac
6. Recheck if the "key is invalid" error repeats?

If it does, please contact https://support.kaspersky.com --- There are options to:

1. Call.
2. Log a request via your MyKaspersky account.
3. Chat (if it's available in your region).

---- When you call, chat or log the request - a INC will be created. The INC has 12 nunbers after INC. If you log the request in the MyKaspersky portal, an auto-email will be sent with the INC number. If you log the request via a Chat session, ask the Chat operator for an INC# and select :e-mail:, "send the chat transcript to your email" If you call, ask the call operator for an INC# ---- If you log the request in MyKaspersky portal, choose the template that says "Activation & License Issues" , subtype "Other" ---- After the request is logged (in the MyKaspersky portal), a human should contact you within 2 to 3 days, depending on when the request is logged. They will send information, via email, always with the INC# in the subject line, you may continue to communicate with the team via email, until the INC is resolved or closed. ---- Please keep us updated? Thanks.

[Flood and Flood's wife]

micky - ignore the message from the spammer, he is breaching Community rules