C:\Windows.old\Users\Default\AppData\Local\Microsoft\Windows\INetCache\Content.IE5, not processed, access denied.

[TheFutureNoob]

Recently, I did a full scan of my laptop. I found this “C:\Windows.old\Users\Default\AppData\Local\Microsoft\Windows\INetCache\Content.IE5” 

Could anyone possibly tell me what this is, and whether it’s malicious? I’m on Windows 11, and on a HP laptop. 

Event: Object not processed
User type: Active user
Component: Virus Scan
Result: Not processed
Result description: Not processed
Object type: File
Object path: C:\Windows.old\Users\Default\AppData\Local\Microsoft\Windows\INetCache\Content.IE5
Reason: Access denied

Could anyone help me?

[Flood and Flood's wife]

Recently, I did a full scan of my laptop. I found this “C:\Windows.old\Users\Default\AppData\Local\Microsoft\Windows\INetCache\Content.IE5” 

Could anyone possibly tell me what this is, and whether it’s malicious? I’m on Windows 11, and on a HP laptop.

 

Hello @TheFutureNoob, 

Welcome!

💥 The object appears to be an *old* Windows 10 Internet Explorer Content.IE5 folder (for temporary/cachefiles); not normally accessible via normal file access means💥

1. Which KTS version & patch(x) is installed, on the Windows Taskbar or hidden icons, rightclick the Kaspersky icon, select About ? 
2. When was the computer updated from Win 10 to 11? 
3. Have all Windows 11 patches been applied? 
4. Since the update, has a Windows Disk cleanup been run? 
5. Have the KTS Clean & Optimize tools been run: PC Cleaner, Cleaning up unused data, Privacy cleaner? 
6. Read How to remove a virus from Windows PC, computer virus scan, preventing infection of the device. 

Thank you🙏

Flood🐳+🐋

[richbuff]

Welcome. You can run Windows Disk Cleanup > Cleanup system files > select Previous Windows Installation. This will delete the Windows.old folder, and give you more disk space. 

[TheFutureNoob]

1. Clicked about on the launcher and got “21.3.10.391 (g) Not sure if this is answering your question, sorry.
2. I got this laptop on new years day, and updated on January 2nd. (2022)
3. Yes, I believe so.
4. No, so far a disk cleanup has not been run. I’m fairly new to laptops and currently don’t know how to do that. Sorry, any help would be appreciated.

5. No, I currently do not have access to PC cleaner, I cannot find Cleaning up unused data, and I just did a privacy check.

6. Much help would be appreciated, and many thanks in advance. I’m very sorry for my cluelessness, as I’m only 13. Thanks a lot.

[Flood and Flood's wife]

Hello @TheFutureNoob, 

Thank you so much for the information & Happy New Year🐣 !

• We don’t see any ‘cluelessness’ at all, take your time, read everything carefully; if you get stuck, read again, write down any questions & ask!

First, try not to worry, (ioo), the ‘access denied’ is normal, the file/object appears to be an old cache file from the system - Windows (old) that (your) system created when the update to Windows 11 was done. 

Please do the following:

1. ⚠ Create a System Restore Point⚠
2. 💥 Change to Safe Mode💥
3. Copy the folder: C:\Windows.old\Users\Default\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 to the desktop. 
4. Change back to normal windows mode. 
5. Scan the Content.IE5 object (that’s been saved on the desktop) using Kaspersky’s Threat Intelligence Portal. 
6.  ⚠Save / Export ALL Bookmarks for  ALL browsers⚠
7. Run Windows: delete temporary files and folders. 
8. Run KTS PC Cleaner.  
9. Run KTS Unused Data Cleaner. 
10. Run KTS Privacy Cleaner. 

     

11. Read & follow @richbuff’s guide: Kaspersky notification of detection, file or website detected
12. Reboot the machine using Shutdown, not Restart, power on, login.
13. Run a KTS Database update, allow it to complete. 
14. Run a KTS Full scan, allow it to complete
15. IF the Full scan is clean, delete the Content.IE5 object from the desktop & let us know please? 

Thank you🙏

Flood🐳+🐋

[TheFutureNoob]

Alright, I’ll do that tommorow, thanks alot! I’ll update this if it’s fixed or not.

Thanks for all the tips, and a happy new year to you too!

 

Kinda a dumb question, but how could I possibly find the file?

[Flood and Flood's wife]

but how could I possibly find the file?

Hello @TheFutureNoob, 

Thank you for the good New Year Wishes!

• When (you’re) in Safe Mode, using Windows Explorer, go to the Object path that’s shown in the KTS Report. 
• TIP: SAVE the KTS Scan report to (your) Desktop, so it’s easy for you to copy the path to Windows Explorer, when the system is running in Safe Mode

   

• ☢ In Windows normal mode, the file is not accessible, that’s where the ‘access denied’ comes from☢

Thank you🙏

Flood🐳+🐋

[TheFutureNoob]

Hello! Sorry for the late reply, I’ve been in class. I can’t seem to find the file still? I’m on safe mode, and I’ve been searching up the file in file explorer. Any help would be appreciated. Yes I know I’m pretty bad at this.

 

Edit:Figured out how to find the file but it says Access Denied

Edit 2: Figured it out, and it’s now on desktop.