ctfmon.exe error caused by kaspersky

[LucasM0321]

I have tried everything and it looks like kaspersky is doing it.

Windows 10 Home Version 1909 Build 18363.592

How can I fix this?

[Flood and Flood's wife]

Hello @LucasM0321 

Welcome!
Please tell us: 

1. Kaspersky Security Cloud version & patch(x)? 
2. When the ctfmon.exe error happens what is the the effect, is it stopping an application, the system, something else? 
3. Is the ctfmon.exe error new or has always happened? 
4. Open Kaspersky Security Cloud,  select More Tools, select Reports, select Detailed Reports, select All Events, select 24hrs, select Export, export the report, save as a text (*.txt) file, 📎attach📎  the report to your reply please?

Please post back?

Thank you🙏

Flood🐳

 

[LucasM0321]

The effect of it is usually windows login screen freezing so that I have to restart and hope it doesn’t freeze And the windows login screen is verry slow. This error began after I downloaded kaspersky.

 

[Flood and Flood's wife]

Hello @LucasM0321,

Thank you for replying, the additional information and the report👌

1. Before Kaspersky Security Cloud was installed, was any Kaspersky software previously installed?
2. Where do you see the ctfmon.exe errors ?
3. If Windows is run in SafeMode, do the ctfmon.exe errors happen? 
4. If Windows is run in SafeMode does “windows login screen freezing” happen?
5. In Windows Event logs, are there any ctfmon.exe errors? 
6. Please run a Software compatibility check ?
7. Is Kaspersky Security Cloud licensed? 
8. Have you uninstalled Kaspersky Security Cloud and reinstalled? 
9. May we have a GSI & Windows Logs please? 

Please post back?

Thank you🙏

Flood🐳

[Berny]

@LucasM0321
Also, can you please check if  file “ctfmon.exe” is located in folder  C:\Windows\System32
It looks like this is a  Microsoft process.
Why do you suspect Kaspersky , please see below.