Corsair Virtuoso no Sourround Sound with Kasperksy

[PatrickDan]

Hello,

 

I installed the latest version of the Corsair Software iCUE 4 and the latest version of Kaspersky. And after installing Kaspersky my 8 Channel Headset works only in 2 Channels.

I tried it several times and as soon as I uninstall Kasperksy and reinstall the iCUE Software the 8 channels are back. But then I install Kaspersky again and the Headset works only with 2 Channsel.

Operating System: Windows 10 21H1 (Build 19043.1348)

I did the followng things:

• Reinstalled Kasperksy with newest Version (21.3.10.391)
• Updated to the newest iQue Software (4.17.244)
• Updated the Firmware on the Corsair USB-Dongle (0.16.80) and Headset 0.17.149)
• Added the iQUE Software to the trusted Software
• Reinstalled the OS on a new Machine (same thing happens)

My Settings without Kaspersky:

 

 

After the Kaspersky installation:

 

You can clearly see the Option “8 Kanal 24bit 48000Hz” is gone. And my Headset only works on 2 Channels.

 

There are no alerts it just removes the 8 channel option silently.

[Arthex92]

I have the exact same issue. Can confirm all of the above…

was not able to fix it..

[Flood and Flood's wife]

I installed the latest version of the Corsair Software iCUE 4 and the latest version of Kaspersky. And after installing Kaspersky my 8 Channel Headset works only in 2 Channels.

I tried it several times and as soon as I uninstall Kaspersky and reinstall the iCUE Software the 8 channels are back. But then I install Kaspersky again and the Headset works only with 2 Channels. 

Operating System: Windows 10 21H1 (Build 19043.1348)

I did the following things:

• Reinstalled Kaspersky with newest Version (21.3.10.391)
• Updated to the newest iQue Software (4.17.244)
• Updated the Firmware on the Corsair USB-Dongle (0.16.80) and Headset 0.17.149)
• Added the iQUE Software to the trusted Software
• Reinstalled the OS on a new Machine (same thing happens)

I have the exact same issue. Can confirm all of the above… was not able to fix it..

Hello @PatrickDan & @Arthex92, 

Welcome!

Log cases with Kaspersky support, either via Chat or Email, fill in Application malfunction, Incompatibility with 3rd Pty software template. Support may request Logs, Traces & other data, they will guide you. 

• If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
• When it’s available, please share the outcome with the Community? 

Thank you🙏

Flood🐳+🐋

[PatrickDan]

I opened a case with the Kaspersky support. I will update as soon as I get an answer.

 

So far I only got an automatic e-mail telling me to reinstall Kaspersky (which does not work) and then send them some Logs(which I did).