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corrupted klbackupdepository.dat


Calvin Christofan

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Calvin Christofan

operating system: windows 10 home

application version: Kaspersky security cloud free 21.3.10.391

 

so i run a full scan and it detects 1800+ event, it is all klbackupdepository.dat file and all of them are corrupted, i contacted microsoft and they say its a kaspersky file, they recommend me to do a clean install of windows and then i clean installed, after that i run a full scan again and it detects 3500+ event and its all klbackupdepository.dat file corrupted too, even more than before clean install. am i infected?

Result: Corrupted
Result description: Corrupted

 

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Calvin Christofan

thats the report, i clean installed windows so theres not much files, the security level is extreme

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System_Info

@Berny okay, i will try and inform you when its done, by the way how much time does chkdsk usually takes for hdd?

There is no right time, it will depend on the size of your hd and the amount of files that exist on your hd.

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Flood and Flood's wife

Hello @Calvin Christofan

Thank you for posting back!

  • 💥 IF the restart does not happen ‘automatically’, shutdown the computer using Shutdown, not Restart, then power the computer on, login, make sure the Kaspersky software is active & recheck the original issue? 

When it’s available, please share the outcome with the Community?

Thank you🙏
Flood🐳 +🐋

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Flood and Flood's wife

do i need to run a full scan again to check the corrupted file?

Hello @Calvin Christofan

You’re most welcome!

Thank you for posting back!

  • 💥 Yes, the goal is to test if the original issue has been resolved, running a Full scan will determine that. 

Thank you🙏
Flood🐳 +🐋

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do i need to run a full scan again to check the corrupted file?

  1. Please submit a screenshot from the end summary from the CHKDSK scan.
  2. After “chkdsk /f /R” and manual reboot  please run another full scan.

 

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Calvin Christofan

@Berny i thought we cannot see chkdsk result? how to see the summary? i have done it before and i think i dont get any summary

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Calvin Christofan

@Berny the chkdsk is completed and i have ran a full scan too, the corrupted file is still here but its decreased from 3700 to 1800 events, same number as before clean install, before clean install i have 1897 events and now i got the same 1897 events too, so the issue is not resolved yet.

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Calvin Christofan

@Berny i dont have the paid version so i will just hope and wait till someone replies, any help will be so much appreciated, thanks

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