Console cannot be opened: Access denied [Kaspersky Security for Microsoft Exchange Server]

[Antipova Anna]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

Version: Kaspersky Security for Exchange 9.0 MR5 (9.5.10000.64)

Scenario

The following error message appears:

"Access denied. To manage application features, the user's account must be added to one of the following Active Directory groups:

• KSE Administrators
• KSE AV Security Officers
• KSE AV Operators
• KSE Security Officers."

Solution

This error means that the account under which the KSE management console is running is not part of any of the KSE management groups listed above in the error text.

The user needs to decide what role the user’s account will perform and include this account in the corresponding KSE group created in their Active Directory (AD).

You can learn more about the roles in our Online Help:
https://support.kaspersky.com/help/KS4Exchange/9.5/en-US/81511.htm