Connection speed decrease

[JohlC]

Hello, i've been using the VPN for a few days now... noticing some considerable speeds decrease on my internet, specially when its on for a few hours... only fix(not 100%) seems to be to do a reconnect on the vpn side. Brazil's server.

Thanks.

Edited December 9, 2022 by JohlC

[Flood and Flood's wife]

7 hours ago, JohlC said:

I've been using the VPN for a few days now... noticing some considerable speeds decrease on my internet, especially when it's on for a few hours... only fix (not 100%) seems to be to do a reconnect on the vpn side. Brazil's server.

Hello @JohlC, 

Welcome!

1. Does the same issue happen if other Locations are selected? 
2. Please read & follow: Internet connection speed decreases after the installation of a Kaspersky application. 

• IF KVPN is Premium, not Free, submit a request to support, fill in the template as follows: Connectivity issues, Download & Connection speed degradation; Support may request logs - including Wireshark logs, resource at the end of the topic, traces & other data -> they will guide you. 

When it's available, please share the outcome, with the Community? 

Thank you?
Flood?+?

Resources:

Contacting Technical Support

How to collect WireShark network traffic logs

Edited December 10, 2022 by Flood and Flood's wife
SA