Certificate error when opening amazon in Safe Money, “Certificate Verification problem detected” “Certificate Structure is broken (error: 0x00000007)”

[ncage22]

When i open amazon.com in safe money i get the following error:

“Certificate Verification problem detected”
“Certificate Structure is broken (error: 0x00000007)”

 

 

[Berny]

@ncage22 Welcome. Which Kaspersky version are you running ?

[ncage22]

@ncage22 Welcome. Which Kaspersky version are you running ?

Hi thanks for the replay. Here you go:

 

[Friend]

Hi, @ncage22 ,
Try to install 2021 version:
1. Remove 2020: https://support.kaspersky.com/common/uninstall/12783#block2
2. Restart your computer.
3. Download and install 2021: https://support.kaspersky.com/15413#block1
4. Restart your computer.
Check the problem

[ncage22]

Hi, @ncage22 ,
Try to install 2021 version:
1. Remove 2020: https://support.kaspersky.com/common/uninstall/12783#block2
2. Restart your computer.
3. Download and install 2021: https://support.kaspersky.com/15413#block1
4. Restart your computer.
Check the problem

 

Upgraded still same issue:

 

 

[Griever]

same exact error here, 

 

[Flood and Flood's wife]

same exact error here, 

Hello @Griever, 

Welcome!

 "Certificate verification problem detected" and "Cannot guarantee authenticity of the domain to which encrypted connection is established" when trying to open a website, covers “Certificate Structure is broken’ errors, please read & follow all directions, if the issue persists, in all supported browsers: FireFox, Chrome & Edge Chromium follow: What to do if the message keeps reappearing

Thank you🙏  

Flood🐳 +🐋

[Wesly.Zhang]

Hello,

You should check the certification chain whether it has been injected some other certificates to decode the encryption network traffic or not.

Link

I think you should following the above topic to check the certification chain.

Regards.

[Lucerne]

 I had the same problem.Maybe it's because I'm using adguard on my computer, which uses a customized SSL certificate to monitor the network like kespersky does, and that's causing the problem.