Can't purchase on Macys.com or check balance of gift card at https://www.mybalancenow.com/

[hedg]

I don't know what's happening with the VPN, but do not allow me to purchase from www.macys.com or check my balance of gift card at www.mybalancenow.com I can access the sites and provide the information needed, but not allow to finish the transaction as I were outside of USA (any USA location selected in the VPN unlimited); if I do the same within USA, there is no trouble and transaction proceed. 

Do I need special configuration?

I am using windows 10 and Kaspersky VPN unlimited ver. 21.14.5.462

[Flood and Flood's wife]

3 hours ago, hedg said:

windows 10, Kaspersky VPN unlimited ver. 21.14.5.462

• I don't know what's happening with the VPN but does not allow me to purchase from www.macys.com or check my balance of gift card at www.mybalancenow.com. 
• I can access the sites and provide the information needed, but not allow to finish the transaction as I were outside of USA (any USA location selected in the VPN unlimited).
• if I do the same within USA, there is no trouble and transaction proceed. 
• Do I need special configuration?

Hello @hedg, 

Welcome!

1. When (you're) processing the transactions for macys & mybalancenow are (you) physically located in USA? 
2. Does the - mybalancenow - Terms & conditions - allow the use of a VPN? 
3. Does Macys - Terms & conditions - allow the use of a VPN? 
4. IF the answer to 2. & 3. is YES - contact Kaspersky Customer Service, on the support page: https://support.kaspersky.com/b2c#contacts, select either Chat or Email, then fill in Connectivity issues, Specific website does not work as expected template; please include any screen images of the errors & a detailed history. Support may request logs, traces & other data; they will guide you. 

   Please share the outcome with the Community, when it's available? 

   Thank you🙏
   Flood🐳+🐋

Edited October 1, 2023 by Flood and Flood's wife

[hedg]

Terms & Conditions do not mention the use of VPN, either that I am outside of USA, my purchases are to ship within the USA with and American Credit/Debit card.

I will contact Kaspersky Customer Service in order to guide me.

[Berny]

@hedg Welcome.

FYI , a similar Topic showed up in the FR Forum Section,
some online stores are denying access with a VPN connection.
Kaspersky Customer Service is your best option.

[Flood and Flood's wife]

1 hour ago, hedg said:

1. I will contact Kaspersky Customer Service in order to guide me.

Hello @hedg, 

Thank you for posting back & the information!

Yes, please do follow the guidance we provided in step 4. in our first reply & please keep the Community informed of the outcome? 

Thank you🙏
Flood🐳+🐋

[hedg]

I just contacted Kaspersky support by chat and the conclusion is that is not posible and are limitations of the use of VPN's in banking and financial sites imposed by this sites, NO solution for this. 😬😪