Can't log on to My Kaspersky, Code 404.

[hattie]

Why can’t I log on to My Kaspersky? I click it and rather than a log on, I get Code 404!! Help me please, I can’t get to the log on.

[nexon]

Hi, 

Welcome. 

1.tried another browser? 

2.tried delete browser cache? 

3.tried pause protection kaspersky?

 

Which product of kaspersky you are use? 

[hattie]

Hi. Thanks for your reply. I sent my question to this forum, and as I did I was suddenly connected to My Kaspersky. I have no idea what happened. I just started my subscription a couple of days ago. I tried getting through several ways, and I don't know why I was suddenly put through. I hope it doesn't happen again!! Don't like code 404!! Thanks again for reaching out. ⛄

[cosymaggie]

Hi Hattie,

 

Well, that’s interesting! Might that be the so-called soul of electronic devices that you experienced? I am convinced, if you try to log in several times and continue with the exact same steps it will work. I cannot explain why and how. It is what it is. Some kind of soul that “wants” to act according to your codes.

 

Hope code 404 won’t come back but now at least you know what to do.