Very strange one (to me), illustrated in attache file. Thats the message I get up, but Ive run a complete deep scan and Ive individually scanned the files its pointing towards with Malware Bytes (with no reports) and all I'm getting on the Kaspersky scan is one file not processed .. which is the main file on the screenshot Ive shown.  Research tells me its fake trojan email warnings.  Ive tried the options to resolve and ignore and the pc just hangs.

Should I just add to exclusions, if indeed it allows me to do that.  I'm fairly sure theres nothing on the PC, and emails are regularly deleted anyway

Windows 11 PC, betterbird (Ive just changed to betterbird from mailbird so its a bit of a coincidence that this has happened after never having happened before

Thanks 

@Jon J Welcome on the Kaspersky Forum

10 minutes ago, Jon J said:

Trojan email warnings  .....
C:\Users\themi\AppData\Roaming\Thunderbird\Profiles

 

↓ Concerning your Thunderbird Profiles please try this ↓

Spoiler

Please try this 

1) Run %APPDATA% → Backup  Folder  "C:\Users\Name\AppData\Roaming\Thunderbird" on external device ⚠️

2) Repair folder

Spoiler

3) Compact folder

Spoiler

4) Clear cache

Spoiler

5) Reboot

6) Run a full scan ?

 

32 minutes ago, Berny said:

@Jon J Welcome on the Kaspersky Forum

 

↓ Concerning your Thunderbird Profiles please try this ↓

  Hide contents

Please try this 

1) Run %APPDATA% → Backup  Folder  "C:\Users\Name\AppData\Roaming\Thunderbird" on external device ⚠️

2) Repair folder

  Reveal hidden contents

3) Compact folder

  Reveal hidden contents

4) Clear cache

  Reveal hidden contents

5) Reboot

6) Run a full scan ?

 

Thank you so much - I know I'm probably being a bit dim here, but running that I get to the attached screen shot and cant see how to go any further, I'm not hugely computer literate when dealing with files 

 

@Jon J 

You are welcome.

Please click on ‘Roaming’ then right click on  the Thunderbird folder and copy the TB folder on an external e.g. USB drive. This is a precautional step If something goes wrong. Also please empty trash folder in TB before proceeding.

21 hours ago, Berny said:

@Jon J 

You are welcome.

Please click on ‘Roaming’ then right click on  the Thunderbird folder and copy the TB folder on an external e.g. USB drive. This is a precautional step If something goes wrong. Also please empty trash folder in TB before proceeding.

Ive done all suggested, and on running a full scan afterwards the number of items has increased to 10 - I'm really not sure what to do because nothing has an effect.  On clicking resolve all, Kaspersky just hung with spinning wheels on all the items.  I tried to close it using taskmaster, but evetually had to reboot the PC

Any other thoughts.  This does seem to have happened since I changed to betterbird (Thunderbird)

Having run Kaspersky and Malwarebytes on the files individually with no warnings, do you think I might be right in thinking they are harmless, and something to do with betterbird?

 

J

@Jon J

This may be related with your switch from Thunderbird to Betterbird 🤔 , IMO I think that your system is not at risk.
Your best option however is submitting your issue to Kaspersky Technical Support :

→ https://support.kaspersky.com/b2c/#contacts
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

9 minutes ago, Berny said:

@Jon J

This may be related with your switch from Thunderbird to Betterbird 🤔 , IMO I think that your system is not at risk.
Your best option however is submitting your issue to Kaspersky Technical Support :

→ https://support.kaspersky.com/b2c/#contacts
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

Thank you so much for your help, I'll do that

Or You can try also this: go to those TB messages detected by K, delete them and then empty TB trash bin.

 

Once that, go to Your K. and select Ignore the detections.