Can't download 21.2.16.590 to fix YouTube issue [un-cross-posted]

[KatieM]

I’m having the same problem but I can’t figure out how to update to 21.2.16.590. When I go the links you guys are posting and choose “Update” for Total Security, the download it gives me is for 21.1.15.500(c) which is what I already have. If I go to Database Update within the Kaspersky app, it tells me that everything is completely up to date even though it’s still running the outdated 21.1.15.500(c). It doesn’t acknowledge 21.2.16.590 at all. Please help. At this point the YouTube issues are enough to make me delete Kaspersky entirely and just go purchase another anti-virus.

[KatieM]

I’m having the same YouTube issues as everyone else - can’t stay logged in, can’t like/comment on anything or subscribe to anyone, etc.

I read the other post about updating to 21.2.16.590 fixing this issue, but I cannot for the life of me figure out how to do that.

When I go the links people were posting in the other thread and choose “Update” for Total Security, the download it gives me is for 21.1.15.500(c) which is what I already have. If I go to Database Update within the Kaspersky app, it tells me that everything is completely up to date even though it’s still running the outdated 21.1.15.500(c). It doesn’t acknowledge 21.2.16.590 at all. Please help. At this point the YouTube issues are enough to make me delete Kaspersky entirely and just go purchase another anti-virus.

[Flood and Flood's wife]

I read the other post about updating to 21.2.16.590 fixing this issue, but I cannot for the life of me figure out how to do that.

 

Hello @KatieM, 

Welcome!

Kaspersky Total Security (version 21.2.16.590) is the link→ download the installer, close all other apps, browsers. Click on the installer to start the version update. After you’ve updated the version, you need to apply patch(a) & patch(b), patch(a) is available across the globe; patch(b) → which has the Youtube fix, is still being rolled out. 

To complete a version update, at the end of the update, make sure you shutdown the computer, using Shutdown, not Restart, power on, login, make sure KTS is started, check the version, run a manual Database update, shutdown the computer, using Shutdown, not Restart, power on, login, make sure KTS is started, check the patch → note: it may be necessary to repeat the shutdown steps several times to apply the patches. 

If patch(b) does not apply, it’s will be because, in your location, it has not been distributed, over the next period, every 24hrs, shutdown the computer, patch(b) will eventually apply. 

Let us know your location please?

Let us know the outcome please?

Thank you🙏

Flood🐳 +🐋

[Flood and Flood's wife]

I’m having the same problem but I can’t figure out how to update to 21.2.16.590.

Hello @KatieM,
We’ve written the instructions in your topic. 

Thank you🙏

Flood🐳&🐋

[KatieM]

I read the other post about updating to 21.2.16.590 fixing this issue, but I cannot for the life of me figure out how to do that.

 

Hello @KatieM, 

Welcome!

Kaspersky Total Security (version 21.2.16.590) is the link→ download the installer, close all other apps, browsers. Click on the installer to start the version update. After you’ve updated the version, you need to apply patch(a) & patch(b), patch(a) is available across the globe; patch(b) → which has the Youtube fix, is still being rolled out. 

To complete a version update, at the end of the update, make sure you shutdown the computer, using Shutdown, not Restart, power on, login, make sure KTS is started, check the version, run a manual Database update, shutdown the computer, using Shutdown, not Restart, power on, login, make sure KTS is started, check the patch → note: it may be necessary to repeat the shutdown steps several times to apply the patches. 

If patch(b) does not apply, it’s will be because, in your location, it has not been distributed, over the next period, every 24hrs, shutdown the computer, patch(b) will eventually apply. 

Let us know your location please?

Let us know the outcome please?

Thank you🙏

Flood🐳 +🐋

I followed all of your steps and nothing changes. Still on 21.1.15.500(c) and won’t acknowledge any updates beyond that version even with multiple shut downs and manual updates.

I’m in Canada (although in this case I don’t think it matters, I can’t even get the A version which you say is supposed to be available globally.)

[KatieM]

 

[Flood and Flood's wife]

I followed all of your steps and nothing changes. Still on 21.1.15.500(c) and won’t acknowledge any updates beyond that version even with multiple shut downs and manual updates. I’m in Canada (although in this case I don’t think it matters, I can’t even get the A version which you say is supposed to be available globally.)

Hello @KatieM, 

Thanks for posting back👌

Unless the version updates, the patches won’t.

Please show us the downloaded installer (using Windows explorer) → see our image

 

Please post back?

Thank you🙏

Flood🐳 +🐋

[KatieM]

I followed all of your steps and nothing changes. Still on 21.1.15.500(c) and won’t acknowledge any updates beyond that version even with multiple shut downs and manual updates. I’m in Canada (although in this case I don’t think it matters, I can’t even get the A version which you say is supposed to be available globally.)

Hello @KatieM, 

Thanks for posting back👌

Unless the version updates, the patches won’t.

Please show us the downloaded installer (using Windows explorer) → see our image

 

Please post back?

Thank you🙏

Flood🐳 +🐋

This is the installer which was downloaded from the link you sent me. (Plus bonus picture of my dog.)

[andrew75]

@KatieM, download the installer from this link.

[KatieM]

@KatieM, download the installer from this link.

When I go to that link I get an “Access Denied” screen.

[Flood and Flood's wife]

I followed all of your steps and nothing changes. Still on 21.1.15.500(c) and won’t acknowledge any updates beyond that version even with multiple shut downs and manual updates. I’m in Canada (although in this case I don’t think it matters, I can’t even get the A version which you say is supposed to be available globally.)

 

 

This is the installer which was downloaded from the link you sent me. (Plus bonus picture of my dog.)

Hello @KatieM, 

Thank you!

What a magic dog🤗 !

Ok, contact Kaspersky Technical Support, explain you’re unable to download the 21.2 installer from the global website.

Also, this is the installer from the global website: https://icedrive.net/0/ca7zozyszy

Please let us know what they say?

Thank you🙏

Flood🐳 +

[andrew75]

@KatieM, excuse me. This is the correct link

[KatieM]

I followed all of your steps and nothing changes. Still on 21.1.15.500(c) and won’t acknowledge any updates beyond that version even with multiple shut downs and manual updates. I’m in Canada (although in this case I don’t think it matters, I can’t even get the A version which you say is supposed to be available globally.)

 

 

This is the installer which was downloaded from the link you sent me. (Plus bonus picture of my dog.)

Hello @KatieM, 

Thank you!

What a magic dog🤗 !

Ok, contact Kaspersky Technical Support, explain you’re unable to download the 21.2 installer from the global website.

Also, this is the installer from the global website: https://icedrive.net/0/ca7zozyszy

Please let us know what they say?

Thank you🙏

Flood🐳 +

THANK YOU! That link worked, and YouTube is fixed!

[Flood and Flood's wife]

Hello @KatieM,

You’re most welcome☺ !

Thank you for taking the time to let us know the issue is resolved👏

We’re delighted with the outcome🤸

Thank you🙏

Flood🐳 +🐋