Can't do a product update for Total security, Error: “Close running applications to install the update"

[TimmiAndi]

I get notification a product update is available for Total Security. I’m the only user on my desktop on Win10 but the update just show the message “Close running applications to install the update

Applications run by other users prevent the installation of updates. Please try again later or ask other users to close the running applications.” but Command prompt shows there’s no other users.

[andrew75]

@TimmiAndi, try restarting your computer (do not turn off and on).

[Berny]

@TimmiAndi Welcome. Can you please provide a GSI Log

[TimmiAndi]

GSI file attached

[Berny]

@TimmiAndi? Can you please temporary uninstall MalwareBytes ?
Rapport Trusteer can also be the cause of the problem.

[Igor Kurzin]

Malwarebytes is indeed incompatible. 

If unintallation of MalwareBytes does not help, consider reinstallation of the product, or, even better, install version 2021. 

[TimmiAndi]

I uninstalled both but still get the same message. Is uninstall/reinstall the only option now?

[Berny]

@TimmiAndi Please follow the suggestion from  @Igor Kurzin in the post above your post.

[TimmiAndi]

I didn’t like leaving my PC unprotected so I downloaded the app and installed it like in he annual renewal process, Looks OK