cant connect with kaspersky on

[mickshepherd34]

my computer logs in - kaspersky loads - i connect the internet - kaspersky won’t connect - i turn off kaspersky then - it internet works.

 

i have tried numerous times installing & uninstalling

any one with a solution to my dilemma please message me

[richbuff]

Welcome. Please tell us what operating system: Windows? Mac?

Please tell us what Kaspersky product and version. Please pass your mouse cursor over the Kaspersky tray icon and tell us the full, complete name and version number of your Kaspersky product. 

[andrew75]

@mickshepherd34, provide GSI report please.

[mickshepherd34]

Here is my details for my Kaspersky PC version

win 10 Home

64 bit 2004 19041.572

kts21.1.15.500c  en_25369

Thanks

[andrew75]

@mickshepherd34, as I wrote, please provide a GSI report.
Or contact technical support.