Can't activate a specific Key on the android app

[ZemZepa]

Hello,

Everytime when I log into the android app with my Kaspersky account, it links it with a license that has no free VPN slot. I do have another Kaspersky license on my account but it never links it with that one, even while it's unused.

How can I link a specific license?

[harlan4096]

Welcome to Kaspersky Community.

 

Try this: go to Your My Kaspersky space -> Subscriptions -> click on the Subscription / license unused -> and find there the Download link for the app.

[ZemZepa]

vor 10 Stunden schrieb harlan4096:

Welcome to Kaspersky Community.

Try this: go to Your My Kaspersky space -> Subscriptions -> click on the Subscription / license unused -> and find there the Download link for the app.

Hello, thank you but this doesnt work with the android app. It still links it to the older subscription.

[harlan4096]

Try to contact to K. Support and explain Your issue, in this kind of problem with licenses We cannot help You directly in this Community.