Cannot access a website. Need to turn of antivirus.

[Engenharia ZAY]

Hi.

My 5 coorkers cannot access the link https://online.uspnf.com/uspnf

When they try theyre still loading forever. It occurs in all of the 5 notebooks with Kaspersky Antivirus. I turn off the antivirus and it goes ok.

I try to put  the domain in the app on the trusted adresses and it doesnt work.

I do not have a firewall on the network. 

 

Can U help me?

 

Regards,

Bleno Rodrigues

[Flood and Flood's wife]

17 hours ago, Engenharia ZAY said:

My 5 co-workers cannot access the link https: //   online.uspnf.com/uspnf

When they try they're still loading forever. 

It occurs in all of the 5 notebooks with Kaspersky Antivirus.

I turn off the antivirus and it goes ok.

I try to put  the domain in the app on the trusted addresses and it doesn't work.

I do not have a firewall on the network. 

Hello @Engenharia ZAY, Bleno Rodrigues
Welcome!

1. Is the problem that (your) co-workers cannot access the USP login page - because it loads forever OR *after* they've typed in their username & password - the USP login page - loads forever? 
2. Have any of (your) co-workers *ever* been able to access the USP login page - with Kaspersky *installed*?
3. In Kaspersky Reports, are there any uspnf errors & OR events? 
4. For *each* Notebook - in Windows Search, type WINVER - open the WINVER app, post back what is shown in the WINVER app please?
5. Which KSOS *version* is installed, on the Windows Taskbar, *Hidden icons*, rightclick the Kaspersky icon, select About? 
6. Does the USP login page load IF *another* supported browser is used: Edge, Firefox, Chrome, Yandex? 
7. On the USP login page, IF, using the Kaspersky Protection extension, Private Browsing, Allow data collection - is selected - does the page load? 
8. On the USP login page, IF, using the Kaspersky Protection extension, Anti-Banner, Allow on this website - is selected - does the page load? 
9. IF the online.uspnf *domain* is added to Network Settings, Encrypted connections scan, Trusted addresses - does the login page load?                                                                                                                                           

Please post back?

Thank you🙏
Flood🐳+🐋

Edited 12 hours ago by Flood and Flood's wife
Added: In Kaspersky Reports, are there any uspnf errors & OR events? 

[Engenharia ZAY]

Hi.

Tanks for response.

 

1. When they (and I, by now) try https://online.uspnf.com/uspnf the page shows a load gif and dont redirect to the login webpage. If I pause Kaspersky it redirect to the login page and I turn on Kaspersky again and the login goes right. The problem was the redirect.

But I noted that the adress https://online.uspnf.com/uspn (note the miss of the "F" at the end) redirect normally. But thats not the right path trought the home screen of the website. 

 

2. The problem wont occur 1 months ago. The last time that they can log in was at november. 

 

3. No

 

4. All Windows 10 22H2

 

5. KSOS 21.19.7.527 (b)

 

6. I'm trying Chrome and Edge. 

 

7 and 8. I installed the extension right now and it goes right. Now I need to install in all of the 60 notebooks. LoL

 

9. I tryed to add the domain everywhere and it doesnt work. 

 

By now I'm gona install the browser extension.

 

Thanks for the advice.

 

 

[Flood and Flood's wife]

1 hour ago, Engenharia ZAY said:

1. When they (and I, by now) try https://online.uspnf.com/uspnf the page shows a load gif and don't redirect to the login webpage. If I pause Kaspersky it redirect to the login page and I turn on Kaspersky again and the login goes right. The problem was the redirect.
2.  
3. But I noted that the adress https://online.uspnf.com/uspn (note the miss of the "F" at the end) redirect normally. But that's not the right path trought the home screen of the website. 
4. The problem wont occur 1 months ago. The last time that they can log in was at November. 
5. No
6. All Windows 10 22H2
7. KSOS 21.19.7.527 (b)
8. Chrome and Edge. 
9. I installed the extension right now and it goes right. Now I need to install in all of the 60 notebooks. LoL
10. I tried to add the domain everywhere and it doesn't work. 

• By now I'm gonna install the browser extension.

Hello @Engenharia ZAY, Bleno Rodrigues, 

Thank you for posting back & the information! 

Managing the Private Browsing component in a browser.

How to manage Anti-Banner in the browser.

Thank you🙏
Flood🐳+🐋

Edited 12 hours ago by Flood and Flood's wife
Added image