Cancelling Auto-renewal

[Shelagh]

I followed the link in the renewal email and logged in.  I went to Licences and details, but there isn’t an autorenewal link for me to turn off.  How do I stop the autorenewal please?

 

[Berny]

@Shelagh Welcome. 

Please see this K-Lab article : https://support.kaspersky.com/common/buy/15346

[Shelagh]

Thank you, but I had already found that page (the most useful of all the many I had read) and so then tried via Digital River through which I had purchased the previous licence.  Unfortunately it didn’t accept my password, when I asked for a new password the link that was sent to me just put me on a Kaspersky page saying that my password had been successfully reset - but not by me and with no clue of what it was reset to!!!!  I have basically been going round in ever decreasing circles.  I can log into my Kaspersky account directly from the internet, but not via the link in the email.  2 different email addresses unfortunately.  I have now given up and cancelled the direct debit which hopefully will solve the problem for me.  Thanks for your suggestion.