Cancellation of autorenew

[Ryanb]

Hi! How can I cancel the autorenew? The FAQ does not specify the procedures or you are not redirected to the specific page for change or update of subscription.

[Flood and Flood's wife]

Hello @Ryanb,

Welcome!

I’m not sure which FAQ you’re referring to, however, I use: 

How to turn off auto-renewal via MyKaspersky online account - the help document has steps and images.

If you’re wishing to turn off auto-renewal another way, please let me know?

Thank you🙏

 

[Ryanb]

Hi@FLOOD , 

Thank you for the help. I used the same procedure but my page does not have the Auto-renewal is turned on link.

Thanks.

 

[Berny]

Also , please check this : https://support.kaspersky.com/common/buy/12473#block5

Another option is submitting a request to K-Lab Technical Support https://center.kaspersky.com 

[Flood and Flood's wife]

Hello   @Ryanb,

Please read my PM

Thank you. 

[Ryanb]

Hi @Berny 

Thank you