[bug] Youtube ads are no longer skipeable when Kaspersky Chrome extension is activated [Closed & Merged]

[tbop]

Hi,

For about 3 months now I’m no longer able to skip ads on Youtube. The skip button doesn’t overlay anymore on the video. So for my only workaround is to wait 4 seconds and then refresh the page.

It’s extremely annoying and today I’ve finally gotten around to investigating the root causes. It seems to be due to the newer version of the Kaspersky Chrome extension. If I disable it, I’m able to finally skip Youtube ads again. This has been identified by this user on this Google’s support thread here: https://support.google.com/youtube/thread/5544142?hl=en&msgid=19490798

Please fix this issue it’s extremely annoying as Youtube is very important to my work and this bug is psychological torture.

Chrome: 79.0.3945.130
OS: Windows 7 x64 SP1

Kaspersky is up-to-date

Kaspersky Chrome extension: 30.255.180.0

Cheers

[Flood and Flood's wife]

Hello @tbop,

Welcome!

Please tell us:

1. KIS version & patch(x)? x =letter
2. May we have a video of the issue please?
3. Have you raised the issue with Kaspersky Technical Support? 

Please let us know?

Thank you🙏

Flood🐳

 

[tbop]

Hello @FLOOD 

1. Kaspersky Total Security: 10.0.15.1085 (h)
2. I will try. Which tool would you recommend?
3. Yes I just reported the bug to your Technical Support.

 

[Flood and Flood's wife]

Hello @tbop,

Thank you for replying & for raising the INC🙏

• ScreencastOmatic is free & works well.

1. In Google Chrome, in the address bar, type in:   chrome://flags/#enable-quic     press enter  
2. Next to the Experimental QUIC protocol, select Disabled from the drop-down menu. 

   

    

3. Clear  Chrome browser cache & cookies
4. Recheck the ad issue? 

• Also, please PM the INC reference number to @Igor Kurzin , this issue is known to him. 

Thank you🙏

Flood🐳

[Igor Kurzin]

Hi @tbop, 

There is no need for a video at this point. 

The workaround above from FLOOD should help resolve this issue. Please try it and let us know if it helps. 

The permanent solution will be released in one of the coming patches. 

Regards,

Igor

[tbop]

Unfortunately I just upgraded my computer to Windows 10 using the Upgrade Installer developed by Microsoft (keeping original files and apps) and since then the problem with YouTube has reappeared.

I’ve checked Chrome settings and the Experimental QUIC Protocol seems to be still disabled.

What would you suggest to try in order to be able to skip YouTube ads again?

Thanks!

[Flood and Flood's wife]

Hello @tbop ,

Welcome!

Please tell us?

• Have all Windows Updates been applied?
• KIS version & patch(x)? x = letter? 
• What version of Chrome is installed?

1. Try resetting Chrome to Default.
2. Export Bookmarks for all browsers.
3. Run KIS Privacy Wizard - select all options - at the completion of the Wizard - reboot.
4. Login, start KIS, check YouTube ads, if the issue persists, re-apply the Experimental QUIC Protocol fix & recheck? 

Let us know the outcome please?

Thank you🙏

Flood🐳

[tbop]

Hi!

I was not able to find the KIS privacy wizard, where can I find this?

[Flood and Flood's wife]

Hello @tbop,

Open KIS, select More Tools, select Clean & Optimize, select Privacy Cleaner, select Search for user traces of activity, that will start the Wizard, select Next, the search will be complete, select all check boxes, select Next, to run the Wizard, - at the completion of the Wizard, select Reboot.

Thank you🙏

Flood🐳

[Flood and Flood's wife]

Hello @Igor Kurzin 

Reference topic [bug] Youtube ads are no longer skippable when Kaspersky Chrome extension is activated - closed, despite the feedback was requested, impossible to add “feedback” to a closed topic😫

 

Sure hope the fix comes in patch K🤔

Thank you🙏

Flood🐳