BSOD - DPC_WATCHDOG_VIOLATION

[Hairy Scot]

On Mon 27/09/2021 22:42:14 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\092721-18765-01.dmp
This was probably caused by the following module: intelppm.sys (intelppm+0x138f)
Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0xFFFFF80237AFA320)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\drivers\intelppm.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Processor Device Driver
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue).
The crash took place in a Microsoft module. The description of the module may give a hint about a non responding device in the system.



On Mon 27/09/2021 22:42:14 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: klwtp.sys (klwtp+0x2b499)
Bugcheck code: 0x133 (0x0, 0x501, 0x500, 0xFFFFF80237AFA320)
Error: DPC_WATCHDOG_VIOLATION
file path: C:\WINDOWS\system32\drivers\klwtp.sys
product: Coretech Delivery
company: AO Kaspersky Lab
description: WFP Network Connection Filter Driver [fre_win7_x64]
Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue).
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: klwtp.sys (WFP Network Connection Filter Driver [fre_win7_x64], AO Kaspersky Lab).
Google query: klwtp.sys AO Kaspersky Lab DPC_WATCHDOG_VIOLATION
 

Can anyone help with this. Happened about 10 hours after I reset Windows and installed Kaspersky Security Cload -free version.

[Berny]

@Hairy Scot Welcome. Please check your Kaspersky reports ?

[Hairy Scot]

@Hairy Scot Welcome. Please check your Kaspersky reports ?

Just did that. Nothing untoward appears in the reports.

[Berny]

@Hairy Scot It looks like Kaspersky is not related with your issue.

[krischeu]

KES on some Notebooks (4).

kaspersky DPC WatchDog Violation Driver IRQL less or not equal KMode Exception not handled System Service Exception bddci.sys ndn.sys APC Index mismatch cng.sys klif.sys

Open support ticket. Told me to update every driver. What a mess.

Uninstall KES. Everything works fine.

[Igor Kurzin]

Hi @krischeu , 

The driver bddci.sys is related to BitDefender and can cause BSODs. This driver could be installed as a part of Web Companion. We recommend to uninstall Web Companion (if it is installed) to fix the issue. 

Hi @Hairy Scot, 

Can you create a full memory dump as per the instruction: https://support.kaspersky.com/common/diagnostics/12402

Put the dump into an archive (to reduce its size), then upload to some cloud and pm me the link to download the dump?