Bought new license for Kaspersky Internet security and was informed it was no longer available!

[Ng Teck Guan]

 

I just renewed my license for $39...entered my activation code. But the status remained "expired". You can see the date 10th Mar 2025.

When I clicked renew license, it brings me to a page saying that my current version of kaspersky internet security is no longer available and asked me to get the Plus version at $49.

Kaspersky should not charge me for something which is no longer available. I would like to have a refund on my $39 before I pay $49 for the Plus version.

Kindly help on this.

 

[Flood and Flood's wife]

1 minute ago, Ng Teck Guan said:

I just renewed my license for $39...entered my activation code. But the status remained "expired". You can see the date 10th Mar 2025.

When I clicked renew license, it brings me to a page saying that my current version of kaspersky internet security is no longer available and asked me to get the Plus version at $49.

Kaspersky should not charge me for something which is no longer available.

1. I would like to have a refund on my $39 before I pay $49 for the Plus version.

Kindly help on this.

 

Hello @Ng Teck Guan, 

Welcome!

Please read & follow: How to request a refund?

Thank you🙏
Flood🐳+🐋

[Ng Teck Guan]

Thank you for you reply, this is my first time using this forum. 

[Flood and Flood's wife]

54 minutes ago, Ng Teck Guan said:

Thank you for you reply, this is my first time using this forum. 

Hello @Ng Teck Guan, 

You're most welcome! We're happy to assist. 

The Community is here to help; please do not hesitate to post again - for any issues. 

Thank you🙏
Flood🐳+🐋