Both KIS and KTS needed?

[AnitAMP]

I’ve found out that I’m being charged for Internet Security and Total Security since 2017. When Kaspersky offered the Total Security for 3 devices in 2017 for a 2yr contract I thought it would supersede the yearly Internet Security subscription but they’ve continued to charge me, one payment from a current account (yearly) and one from a credit card account 2 yearly).  Total does what KIS does apparently that’s why I bought it and for more devices. I feel I’ve been conned. Can I get money back? 

[Berny]

@AnitAMP Welcome.

Please see how to request a refund

[AnitAMP]

Thanks Berny. I’ve requested a refund. They don’t want to refund the last 5 years payments. I wanted to know if anyone had advice from a similar situation. 

[Berny]

@AnitAMP You are welcome.

The point is that this  community can’t handle license issues.

[AnitAMP]

Thanks Berny. I’ve requested a refund. They don’t want to refund the last 5 years payments. I wanted to know if anyone had advice from a similar situation. 

[AnitAMP]

Yes it seems that way. Thanks for your time.