Blue Screen of Death Windows 11 due to Kaspersky Free application clashing with graphic drivers.

[Milan_29_11]

https://forum.kaspersky.com/topic/blue-screen-of-death-windows-11-due-to-kaspersky-free-application-clashing-with-graphic-drivers-56876/#comment-218981

https://learn.microsoft.com/en-us/answers/questions/5578020/facing-kernel-mode-heap-corruption-bad-pool-caller?page=1#answer-12275794

Hi there,

This is regarding my kasperksy free antivirus BSOD error i keep facing related to graphics driver clash leading to "KERNEL MODE HEAP CORRUPTION" and "BAD POOL CALLER" BSOD , since i was facing this issue constantly 6 months ago i had to uninstall kasperksy entirely and use bitdefender antivirus with which i did not face any issue for the 6 months but just now i switched to test if kasperksy would work normal but as usual i faced this issue twice again after 1 day of using , please can the developers look into this issue and try helping me out!

please look into my logs created by kaspersky GSI for information one of which is 6 months old and another is of todays recent one

GSI6_MILAN_lrsen_07_18_2026_00_13_08.zip

GSI6_MILAN_lrsen_10_21_2025_00_50_29.zip

 

Thank u 

Edited July 17 by Berny

[Berny]

@Milan_29_11

1 hour ago, Milan_29_11 said:

This is regarding my kasperksy free antivirus BSOD error

For BSOD's caused by Kaspersky we always refer to Kaspersky Technical Support which is unfortunately not available for kasperksy free antivirus.

[Milan_29_11]

yes i get that this is under free user antivirus but this might be a issue even affecting paid premium customers having the same configuation of hardware as me leading to this BSOD , it would be really great if kaspersky takes this issue not as an free or paid issue but rather try to address it since it might be affecting paid customers forcing them to not be able to report the issue they are facing in technical langauge and leading them to cancel thier premium subscription

 

Thank you 

[Berny]

@Milan_29_11

16 minutes ago, Milan_29_11 said:

 it might be affecting paid customers

Thank you for sharing your problem , Kaspersky collaborators are watching this Forum.