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For some reason  I am getting player photos on the soccermanager website blocked. Was fine until recently but now there being blocked. Any ideas?
Windows 10 Ver 19043,1165 (21H1).
Kaspersky Security Cloud 21.3.10.391 (g)
Google Chrome and Edge.

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Hello @macca2509

Welcome!

  1. Is Kaspersky Security Cloud Premium or Free? 
  2. Check Anti-Banner, is Allow on this website enabled for soccermanager.com
  3. Check Private browsing, is Allow data collection enabled for soccermanager.com
  4. For soccermanager.com, we get ERR_HTTP2_PROTOCOL_ERROR, which is a known issue, in hand with Kaspersky experts, see topic & comments by @Igor Kurzin Kaspersky: ERR_HTTP2_PROTOCOL_ERROR on particular sites 

     

Please let us know? 

Thank you🙏

Flood🐳+🐋

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It is the Free version so Anti Banner and Private Browsing are not available.

Hello @macca2509

You’re most welcome!

Thank you for the information. 

  1. To confirm, the issue for you is, the page is not resolving images, but is resolving text, is that correct? 
  2. Post a full screen image of the problem, include the URL please? 
  3. Are there an extensions & or addons installed in Edge & Chrome please? 

Thank you🙏

Flood🐳+🐋

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It is the Free version so Anti Banner and Private Browsing are not available.

Hello @macca2509

You’re most welcome!

Thank you for the information. 

  1. To confirm, the issue for you is, the page is not resolving images, but is resolving text, is that correct? 
  2. Post a full screen image of the problem, include the URL please? 
  3. Are there an extensions & or addons installed in Edge & Chrome please? 

Thank you🙏

Flood🐳+🐋

1: Correct, the page is not showing some images but is resolving text.
3: Only AdBlock Plus on Chrome but have tried with it disabled with out any luck.
Have added two screenshots. The first you can see the image of Donnarumma but not of Allison or Marquinhos. The second is when I have clicked on Allison’s profile. Again the image is blocked.

Thanks.

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Hello @macca2509

Thank you for the information & images👌

From our side, we have a problem, in that, whenever we access the site we get the ERR_HTTP2_PROTOCOL_ERROR known error, currently in hand with Kaspersky, therefore we cannot replicate/test/investigate, which you need as (you) are using KSC free, so we can’t redirect you to Kaspersky support…. Let’s try the following:

  1. Reset Chrome to Default: chrome://settings/reset 
  2. Test the issue in Firefox & Edge Chromium?
  3. Export KSC Settings, do not use the Import option atm.
  4. Restore KSC Settings to Default. 
  5. Run a manual Database update → allow it to complete. 
  6. Shutdown computer using Shutdown, not Restart, power on, login.
  7. Make sure KSC is running?
  8. Start Chrome & retest the problem? 
  9. IF it persists, add the URL to Network Settings, Trusted addresses, recheck? 

Let us know the outcome please? 

Thank you🙏

Flood🐳+🐋

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