Auto enrolled with Ultra even though I turned autorenew off with Kaspersky.

[elsonlam]

I don't know what is going on.

Last year, I bought 1 year of Kaspersky Total Security 2023 from Amazon. I activated it with Kaspersky and used it. About a month ago, I went to Kaspersky to turn off auto renew. I thought that was it.

Just now, 30 minutes ago, I got an email from UltraAV saying that "UltraAV + UltraVPN + Ultra Identity" have been renewed. I logged into my credit card account and sure enough, I was charged. I logged into Kaspersky's website and my subscription status is still listed as "expired."

What's going on?

[Berny]

@elsonlam Welcome.
 

15 minutes ago, elsonlam said:

What's going on?

Please see → Guide on Kaspersky software availability in the United States

16 minutes ago, elsonlam said:

I logged into my credit card account and sure enough, I was charged. I logged into Kaspersky's website and my subscription status is still listed as "expired."

Please contact Kaspersky Technical Support : https://support.kaspersky.com/b2c/#contacts

 

[elsonlam]

Sorry, it's 2am so I am a little upset.

1) Sorry I posted in the wrong part. This should go to Kaspersky Total Security. I don't want to double post so if a moderator can move it, I would appreciate it. If not, I guess I'll stick around here.

2) I went through my spam folder. 3 weeks ago, I got 2 emails. One says that Kaspersky accounts will be transfer to Ultra. The other one says my account will be auto renewed on Nov 4th and they will charge me a few days earlier to not interrupt my service.

[Berny]

@elsonlam

5 minutes ago, elsonlam said:

my account will be auto renewed

Please see → How to disable license auto-renewal for Kaspersky solutions for home

 

[elsonlam]

Thanks for the responses and for moving the post.

I chatted with somebody. I explained my situation and that person directed me to https://ultrasecureav.com/kl-transition in case anyone else is in the same boat.

I've submitted a ticket. I guess I'll go to bed for now.

[elsonlam]

I chat with the UltraAV rep via the chat bubble on their website earlier today. I explained that I never signed up for UltraAV or any other Nexway services and I would like a refund. The rep processed it and said it will be done in 5-10 days. The whole process took about 3 minutes.

So I marked my previous comment as Solution.

Thanks for the responses, Berny

[CLEsports]

How exactly does the UltraAV charge look on a credit card? I want to watch mine to make sure it doesn't show up

[Larry Guy]

pretty sure you have to make sure auto renew is turned off on ultra av's site. i had to look up how to do it. then they send an email which was sort of comical because i didn't cancel KIS, i stopped auto-renewal of Ultra and suspended the subscription. so they contradicted themselves 2-3 times in this short paragraph and then made it harder for me to un-suspend  if i decided. if you do cancel auto-renewal at the ultra av end i doubt they will renew, but you never know as you can see the communication doesn't make sense. looks like a loophole by saying i stopped Kaspersky when i actually stopped Ultra.

it's how these guy's make money on the renewal. a lot of companies do it. charge $3.99 for signup then pop you for $150 at renewal. then the kids these days need to make subscription to a service to figure out how many subscriptions they have. heh. and make you jump thru hoops or do basic research to cancel. and with the timing of everything, i anticipate many more post of ppl being like wtf i just got charged $150. but with that being said, it doesn't look like a bad service if you are getting a full time VPN and AV with a firewall. i do think Kaspersky cares about protecting computers. and the reason we were handed off this way, it's not their fault our government did this. and they probably made a little coin as a lot of US customers will just choose not to deal with everything and go with the change. i joke Biden probably heard the Russians have a really effective anti-virus, and he decided to ban it before it cut into the covid profits.

Following your request, your subscription for Kaspersky Internet Security has been cancelled.   Your current subscription will remain active until the expiration date (date), although you can resume it by contacting our customer support team.   We’ll email you a reminder to renew your subscription when the expiration date approaches.