Audio Notification NOT working

[Vym90]

Im using Windows 10 v2004 and  KIS v21 Audio notification regarding virus/detection is not working. and some pop-up notification is also not working.. so i have to open kaspersky GUI to see what it detected.

[Flood and Flood's wife]

Hello @Vym90, 

Welcome!

1. Have there been any changes in the 24hrs preceding the audio not working & the popups not working? 
2. How long has KIS been installed? 
3. Do all Windows updates have a successfully applied status? 
4. Has a Software compatibility check been done? 
5. Have Windows Notifications & actions been checked?
6. Is Focus assist on or off? 
7. Are other sounds, popups, notifications, for other installed software working? 
8. Have Notification settings been checked, reset? 

Please let us know?

Thank you🙏

Flood🐳

[Igor Kurzin]

Hi, @Vym90,

Please check this:
- click Windows Start -> click the cogwheel to get to Settings
- click System (Display, sound, notifications, power)
- on the left pane click Notifications&actions
- check that "Get notifications from apps and other senders" is On
- scroll down to Kaspersky product, make sure it is "On: Banners, Sounds".

Regards,

Igor

[Vym90]

Hi, @Vym90,

Please check this:
- click Windows Start -> click the cogwheel to get to Settings
- click System (Display, sound, notifications, power)
- on the left pane click Notifications&actions
- check that "Get notifications from apps and other senders" is On
- scroll down to Kaspersky product, make sure it is "On: Banners, Sounds".

Regards,

Igor

THANK YOU SO MUCH. i have forgotten about this and jud live without notif until i saw my email.
It was turned off.