Archiving Items Problem

[jtv1]

Hello Everyone

I am looking for help with a dialogue message box that requests a password to archive an item, but it seems that my passwords are not being recognised.

I expected the password that would be used would be my MyKaspersky or MyPasswordManager Passwords that I would use, but these don't seem to work, as the message box keeps returning.

I cannot understand why my password is not being recognised, can I get help for this issue please.

[ElvinE5]

if i understand correctly

In the virus scan task, disable the scan of encrypted archives, the system asks for a password for exactly the archive that it is trying to scan (specified when creating the archive)...

Спойлер

 

[jtv1]

Dear ElvinE5

Thank you for your reply.

I should of placed a screenshot up, so am adding one here to help with understanding my view.

 

[harlan4096]

Did You change any scanning settings and enable:  Scan password-protected archives?

 

 

If You don't know the password, K. will never manage to scan the archive, so You get a warning and offers to type manually the password.

[jtv1]

Sorry I've taken so long to reply to you Harlan4096.

I think I may have.