Application was not installed. Kaspersky Internet Security not installing

[abkbisht]

Hi,

Kaspersky version : kav21.1.15.500en_26175.exe

Windows 10 home.

I tried installing kaspersky internet security on my Windows 10 OS, but its failing every time I try installing. 

I have tried kaspersky cleaner tool and virus tool, still its not working. I even tried offline installation of kaspersky but it keeps on failing.

Logs :

9228:18b4 14:06:59.660 *** ~     Files[:] ***
9228:18b4 14:06:59.660 *** ~  ***
9228:18b4 14:06:59.660 *** ~ </ExecutableINFolder> ***
9228:18b4 14:06:59.660 *** ~  ***
9228:18b4 14:06:59.660 *** ~ <AVState> ***
9228:18b4 14:06:59.660 *** ~ </AVState> ***
9228:18b4 14:06:59.660 *** ~  ***
9228:18b4 14:06:59.660 *** ~ <ErrorLog> ***
9228:18b4 14:06:59.660 *** ~ </ErrorLog> ***
9228:18b4 14:06:59.660 *** ~  ***
9228:18b4 14:06:59.660 *** ~ <MD5> ***
9228:18b4 14:06:59.660 *** ~ 2c40b961148f282aaab50f425b3bf745 ***
9228:18b4 14:06:59.660 *** ~ </MD5> ***
9228:18b4 14:06:59.660 *** ~  ***
9228:0610 14:06:59.972 *** Property TrashFilesRemoveAlways set value C:\Users\Ajay Kumar Bisht\AppData\Local\Temp\A0BD4795-169C-11EB-B042-001A7DDA7115
C:\ProgramData\Kaspersky Lab Setup Files\KIS21... ***
9228:0610 14:06:59.972 *** [trash_remover]    Temp file is registered: C:\ProgramData\Kaspersky Lab Setup Files\KIS21.1.15.500.0.168.0\0D977057-169D-11EB-B042-001A7DDA7115\System.evtx ***
9228:0610 14:07:00.394 *** Property TrashFilesRemoveAlways set value C:\Users\Ajay Kumar Bisht\AppData\Local\Temp\A0BD4795-169C-11EB-B042-001A7DDA7115
C:\ProgramData\Kaspersky Lab Setup Files\KIS21... ***
9228:0610 14:07:00.394 *** [trash_remover]    Temp file is registered: C:\ProgramData\Kaspersky Lab Setup Files\KIS21.1.15.500.0.168.0\0D977057-169D-11EB-B042-001A7DDA7115\Application.evtx ***
9228:0610 14:07:00.410 *** Property TrashFilesRemoveAlways set value C:\Users\Ajay Kumar Bisht\AppData\Local\Temp\A0BD4795-169C-11EB-B042-001A7DDA7115
C:\ProgramData\Kaspersky Lab Setup Files\KIS21... ***
9228:0610 14:07:00.410 *** [trash_remover]    Temp file is registered: C:\ProgramData\Kaspersky Lab Setup Files\KIS21.1.15.500.0.168.0\0D977057-169D-11EB-B042-001A7DDA7115\setupapi.dev.log ***
9228:0610 14:07:00.410 *** [suspended_detect]    Registry detect, err: Open reg key failed: error 2, key: software\microsoft\windows\currentversion\installer\inprogress, access mask: 131097, hive: 80000002 (file: c:\a\c\d_00000000\s\product\kavkis\ppp\install\setup\setup_platform\reg_helpers.cpp, line: 49) ***
9228:0610 14:07:00.410 *** [suspended_detect]    Registry detect, err: Open reg key failed: error 2, key: software\microsoft\windows\currentversion\installer\inprogress, access mask: 131353, hive: 80000002 (file: c:\a\c\d_00000000\s\product\kavkis\ppp\install\setup\setup_platform\reg_helpers.cpp, line: 49) ***
9228:0610 14:07:00.425 *** Property TrashFilesRemoveAlways set value C:\Users\Ajay Kumar Bisht\AppData\Local\Temp\A0BD4795-169C-11EB-B042-001A7DDA7115

[Berny]

@abkbisht Welcome.
Can you please submit a GSI Log
Also, please contact K-Lab Technical Support https://center.kaspersky.com
> Summary > Technical Support Center > Request Technical Support > Create Request

[abkbisht]

I tired installing but its failing.

[Berny]

@abkbisht Please contact TS.

[abkbisht]

I have requested for a TS.