Anti-Banner doesnt work on Mozilla

[Kata]

Hi, my ad blocker doesnt work all the time on Mozilla. I noticed this on youtube where somethimes it works and sometimes it doesnt. i have installed Kaspersky Mozilla extension but no change. When i want to change settings in Kaspersky it wants me to put in KLAdmin password which i dont know what that is and how to reset it. Could someone help please? Thank you

[Flood and Flood's wife]

Hello @Kata, 
Welcome!

1. Confirm Kaspersky Total Security (KTS) version & patch(x), x=letter, on the Windows Taskbar, rightclick the Kaspersky icon, select About ? 
2. Confirm the Kaspersky protection extension version, in the Firefox browser, enter about:addons, find the  Kaspersky protection extension, select the 3 tiny dots beside the blue toggle switch, select Manage, scroll down, the version information is on the 4th row from the bottom.
3. For the password problem, follow: I forgot my password. What should I do? Make sure the system is in SafeMode when you run the Password reset tool.

⚠Note, there has been a Firefox, KTS, Youtube bug, however, it’s supposed to have been fixed with KTS v21.2.16.590(b)⚠

Please let us know the outcome?

Thank you🙏

Flood🐳+🐋

[Igor Kurzin]

Hi @Kata , 

When you say “ad blocker” , you refer to Anti-Banner? If yes, can you post a screenshot of the ads that are not blocked by Anti-Banner. Include the full URL in the screenshot so that we can test on our side as well. Thanks

[Kata]

Hello Flood, thank you for looking into my issue here. Version for KTS is 21.2.16.590(b) and extension is 1.3.8.0.

Hello Igor, thank you for looking into it as well. Yes, i meant Anti-Banner. Add is the first thumbnail on the below screenshot…, whilst on the right you can see that Anti-Banner is enabled and it blocked zero adds. It let other adds slip in when video is being played. it is strange as sometimes it does work and sometimes it doesnt…

thank you both for your help!

 

[Flood and Flood's wife]

Hello @Kata, 

You’re most welcome☺ !

Thank you for the image & additional information👌

While you’re waiting for @Igor Kurzin, please also check:

1. Where you see your Account icon/picture, open & take a full screen image & post back please? 

Thank you🙏

Flood🐳+🐋

[Igor Kurzin]

Hi @Kata , 

Hmm, no repro on my end, I got 9 banners blocked. 

Which region are you located in? 

Same issue in other browsers? 

While in Firefox:

Press Ctrl+Shift+A to open the list of addons, click on Kaspersky protection → check the option for the addon to be available in private tabs

Press Ctrl+Shift+P in Firefox to open a tab in incognito mode, check youtube.com, will the banners still pass through?

 

[Wesly.Zhang]

Hello,

Could you check these place just like me in anti-banner settings ?

Regards.

[Kata]

hI, i am not able to check the icon as it wants me to add KLAdmin login and i dont know what that is.  Can you advise how to reset this password please?

 

[richbuff]

KLAdmin is you. :)

 

Your screenshot shows that your Kaspersky application settings are password protected, and that you need to enter your Kaspersky application password in order to change your Kaspersky application settings. 

[Kata]

Hi, when i put in my login that i use to log in to mykaspersky it says that the password is incorrect. do you know how i can reset the KLAdmin login details?

i have tried to leave the KLAdmin as is and use my password to log in = unsuccessful.

i have tried to put in my email and my usual password to log in = unsuccessful.

i cant get pass that KLAdmin login.

thank you

[Flood and Flood's wife]

Hello @Kata,

1. Use KLAPR, Kaspersky password reset tool; follow the documentation carefully. 
2. KLAPR tool must be run with Windows in Safe Mode 
3. After you’ve reset the password, you can choose any password you wish or not use a password, it’s not mandatory.  

• Also, when you have time, what options are shown, when (your) Account icon/picture is opened, take a full screen image & post back please? 

 

Thank you🙏
Flood🐳 +🐋

[Igor Kurzin]

Hi @Kata , 

Do you mind submitting an incident to technical support via my.kaspersky.com? We would like to get some more information for analysis of the youtube.com ads issue. 

[nihitthakkar]

Hi! May I know what is the alternative of Anti-Banner in Mozilla.

[Igor Kurzin]

Hi! May I know what is the alternative of Anti-Banner in Mozilla.

There is no an alternative among Kaspersky products

[Kata]

Hi Flood, ill try reseting KLA over the weekend when i have time. here is the screen shot of youtube site:

@igor kuzmin; i have raised it with tech support.

 

thank you guys for helping out with this!

Kata

[Flood and Flood's wife]

Hello @Kata, 

You’re most welcome☺ !

Thank you for the image & feedback👌

1. Please PM the INC# to @Igor Kurzin.  

• @Igor Kurzin, @Kata’s image does not reflect the original issue, which (ioo), is good, back to the salt mines for Kaspersky tho😅  

Thank you🙏
Flood🐳 +🐋