Annoying VPN Pop-up advertiser appears on my desktop

[Sebastian z]

Hello, I already disable all the notifications, but a VPN Pop-up advertiser appears on my desktop. It's too annoying, and I paid for this software to avoid this type of thing. It is so frustrating. Can anyone help me with this? Thanks.

[Flood and Flood's wife]

Hello, I already disable all the notifications, but a VPN Pop-up advertiser appears on my desktop. It's too annoying, I paid for this software to avoid this type of thing. Can anyone help me with this?

Hello Sebastian z, Welcome to the Community ? As you're using Kaspersky licensed software, can you share with us:

1. Operating System Name? Version? Build?
2. KTS Version? Patch(x)? {x = letter}
3. KSC Version? Patch(x)? {x = letter}
4. Images of notification(s) please?
5. Can you collect GSI and Windows logs, upload them to the cloud storage and post the link using the "upload icon" in your, please?

1. & just to check, you've unselected all "notifications", in both KTS & KSC?

1. Please let us know?

GSI reference doc: https://support.kaspersky.com/common/diagnostics/3632#block7 Thanks.