Android, YouTube in Landscape mode

[Treborsknad]

Using the Android full mobile version on a OnePlus 7 Pro

One thing I found is quite annoying... when you put YouTube in the "app lock" section and rotate your mobile phone to watch a video it will lock you out and won't allow you to watch anything in landscape mode. I had to take YouTube from the "app lock" to make it work normally!?..can someone explain why this would happen?

[Flood and Flood's wife]

Hello @Treborsknad, 

Welcome!

1. Android App lock or KIS App lock? 
2. Please post a video of the issue?

 

Link

 

Thank you🙏

Flood+1🐳

Disclaimer, we have no association with Kaspersky. 

[Treborsknad]

YouTube Kaspersky internet not playing in landscape mode  here's the brief video showing the app being locked when put into landscape mode...I am using a OnePlus 7 Pro android phone.

[Flood and Flood's wife]

Hello @Treborsknad, 

You’re welcome!

• Another test, we’ve verified, KIS App lock activates once, to access Youtube, after that KIS App lock does not activate/lock when Youtube landscape view is selected

Link

 

• Raise a request with Kaspersky Technical Support, fill in the template as per the image below; however, select the KIS version installed on your Android phone; Support will require an AIDA64 report, a detailed history, including all steps taken to troubleshoot/resolve, images & or video; they may also request Traces, they will let you know.

• After submitting the case, you’ll receive an automated email with an INC+12digits reference number, then, normally, within 5 business days, a Kaspersky Technical Support human will communicate with you, also by email, you may continue to engage with the Kaspersky Technical Team via email or by updating the INC in your MyKaspersky account.

Please share their advice with the Community, when it’s available? 

Thank you🙏

Flood+1🐳

Disclaimer, we have no association with Kaspersky. 

[Treborsknad]

Okay.... many thanks for the reply