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Android, Kaspersky VPN, License check can take some time. Kaspersky Security Cloud Personal.


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I purchased Kaspersky Security Cloud at Google Play using Kaspersky Internet Security for Android app, the subscription shows like this.

Sorry for my English.




Moderator note : Email address masked

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I still have the issue on google play store app.

Hello @Oppa_1199_Joshua

Thank you for updating us!

  • The Kaspersky Community cannot resolve the issue, we have no access to your private information, contact Kaspersky support, either via Chat or Email, fill in Activation & license issues, Other template → follow our images as a guide




  • Make sure you add the images you shared with us & give support the following information:
  1. The date of the purchase.
  2. Your full name.
  3. The e-mail address used for the purchase.
  4. A screen print of the bank transaction showing the complete payment. 
  5. Order number from the confirmation e-mail  * only IF it’s available *
  • If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
  • When it’s available, please share the outcome with the Community? 

Thank you🙏



What to do if you did not receive the activation code after buying a Kaspersky application

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