Amount deducted but failed renewal

[vallabhaneni]

My Kaspersky Internet Security expires in 5days. I paid renewal amount from  two different systems, one desktop at home on 02/12/2020 and one a laptop from workplace on 03/12/2020.  For each system an amount of Rs.849.15 was paid Total amount:Rs.1698.30

 

Amount got deducted from my account but error messages were displayed. SERVER ERROR

 

Please help me with this issues as soon as possible.

Thanking you.

 

 

 

 

[Flood and Flood's wife]

Hello @vallabhaneni, 

Welcome!

Unfortunately, the Community cannot assist, if you made the purchases via a Kaspersky website, you must contact Kaspersky Technical Support, on the Contact page, select your location, then select from the options: Online chat (not available all locations), Phone (not available all locations), Submit a request → via your MyKaspersky account; if you purchased from a non Kaspersky merchant, you must contact the merchant direct. 

Thank you🙏

Flood🐳 +🐋