All my bookmarks' favicons disappeared in Chrome

[SmarticusRex]

As the subject line said, all my bookmarks favicons disappeared. Not too happy about that. It happened when I used the shop safe function for the first time. But has affected all my browser after I stopped using shop safe as well. To get them back i have to visit every site, which takes a long time. How do I prevent this from happening in the future?

[Berny]

@SmarticusRex Please see this pinned Topic

Also, please check your Kaspersky detailed reports.

[SmarticusRex]

It says ‘do a databases update’ but doesnt explain how to do that. How do I do a database update?

[Berny]

@SmarticusRex
Please open Kaspersky and click on “Database Update”.
Also please proceed with a Google Search on “I lost my bookmarks”.

[Igor Kurzin]

Hi @Berny , 

It looks like the issue is not with the bookmarks, but rather with the favicons of the favorites. 

Hi @SmarticusRex , 

The scenario you are describing is rather strange, because Protected Browser creates a separate isolated instance of the browser, and should not affect the normal (non protected) browser.

Which browser do you use?

Is synchronization enabled in browser? (you have the same set of bookmarks in Protected browser and in normal browser?)