After the new update, my internet experience is completely ruined..

[xnvisible]

Hello. I had a Kaspersky VPN that was working perfectly. With the latest update, my NAT setting for online games was changed from "Moderate" to "Strict." I'm experiencing significant lag and increased ping in games. I also noticed that some important settings in the program settings have been removed. (Catapult Hydra and Wireguard options have been removed.) - (DNS configuration page has been removed.) I kindly ask you to fix these issues as soon as possible. I don't want to look for another VPN. Thanks

[xnvisible]

26 minutes ago, xnvisible said:

Hello. I had a Kaspersky VPN that was working perfectly. With the latest update, my NAT setting for online games was changed from "Moderate" to "Strict." I'm experiencing significant lag and increased ping in games. I also noticed that some important settings in the program settings have been removed. (Catapult Hydra and Wireguard options have been removed.) - (DNS configuration page has been removed.) I kindly ask you to fix these issues as soon as possible. I don't want to look for another VPN. Thanks

Microsoft Windows 10 Professional x64 22h2  Build 19045

Kaspersky VPN Secure Connection version  21.23.6.614-2 (a)

Edited December 1 by xnvisible

[mhnproject]

Same as you my friend , Hope they fix it soon my vpn is completely unusable .

Edited December 2 by mhnproject

[Mostafa_0017]

I have the same issue on Kaspersky VPN secure connection on Android 15, App version 11.128.4.14926, downloaded APK from Kaspersky website.

Can't connect to any server.

(Catapult Hydra and Wireguard options have been removed.) - (DNS configuration page has been removed.)

[harlan4096]

We are all in the same case, I was not having any connection issue so far in Spain using KVPN with Spanish node, but today I can't connect neither on Windows nor in Android device, so We have to be patient 🙄

[Berny]

My real location is Belgium and since the update there are no issues with using any VPN virtual location on Windows and iPhone 🤔 ???

Spoiler

 

[harlan4096]

Now I could connect again 🙂

[Grogu_35]

It doesn't matter if it connects, I still can't browse the internet with the VPN.

[Mostafa_0017]

Same here, the connection is up but no internet.

 

[Berny]

↓ Please see screenshot ↓

Spoiler

 

[Igor Kurzin]

Good day, if you have an unresolved issue, please contact Kaspersky Customer Service at https://support.kaspersky.com/b2c#contacts.

We will analyze the situation and propose a solution for you. 

[mhnproject]

No new update or fix , yet !!!!!!!!!!

[Grogu_35]

Naaah, they haven't officially fixed it yet. In 13 minutes, it’s going to be 7 days.

Edited Wednesday at 08:47 PM by Grogu_35

[xnvisible]

On 02.12.2025 at 22:56, Berny said:

Gerçek konumum Belçika ve güncellemeden bu yana Windows ve iPhone'da herhangi bir VPN sanal konumunu kullanırken herhangi bir sorun yok  🤔  ???

  Gizli içerikleri ortaya çıkar

 

Unfortunately, just because a VPN is active doesn't mean it's doing its job properly. I'm guessing you don't like gaming and just surf the web. If so, you're right. This VPN might work for you. But it definitely doesn't meet my needs anymore. And it doesn't look like it's going to get fixed. My only consolation is that this issue only appeared within the remaining 40 days of my one-year subscription. To fix the problem myself, I found and purchased a quality VPN, one of the top three VPNs on the VPN market. Now everything works perfectly. From now on, I'll only use Kaspersky for virus removal. I still trust it. But your VPN app no longer meets my needs.

[mhnproject]

No new update ! Fix it !!

[mhnproject]

6 Dec 2025 ! No new update ! No fix !

[mhnproject]

Is it fix ? Guys ?

 

[Grogu_35]

1 hour ago, mhnproject said:

Is it fix ? Guys ?

 

No

[Igor Kurzin]

11 hours ago, mhnproject said:

Is it fix ? Guys ?

 

Hello, have you contacted the support team? Can you kindly share with me the incident number?

[Mostafa_0017]

INC000017997283

 

[Igor Kurzin]

@Mostafa_0017, thank you! Support representatives have requested additional information and would appreciate your response. 

[Mostafa_0017]

Hi, yeah I have replied to them.

And just to share updates here as well, currently VPN connection is up and internet is accessible, however Germany's server (don't know about the rest, I only tried 2 UK servers, Russia, and Germany) takes forever to connect (more than 5 mins, first time I tried I left my phone for an hour and returned and found it connected, second time I tried I stopped the connection attempt after 5 minutes), however after the connection is made with Germany server internet is accessible.

[Mostafa_0017]

It's also worth mentioning that The VPN tests above were done using the debug version and later on using the latest APK main release 11.129.4.14969, another thing that VON server's switching isn't seamless and requires force stopping the app before trying to connect to another server (this didn't use to happen using old versions "from Google play times").